Software Support Specialist

Job Description

Job Description

IN SUMMARY...

The Software Support Specialist supports Azalea's clients on our various software applications and serves as a liaison between our clients and the various departments of Azalea's staff to facilitate a smooth working relationship.

WHAT YOU WILL DO...

• Provide continuous software support solutions to Azalea Health customers in a timely manner
• Interact with customers through multiple platforms Including : face-to-face interactions, web meetings, support ticket updates, and email / phone communications
• Maintain clear, concise documentation of all support matters
• Effectively document and record all aspects of client interactions in the designated client management systems to promote transparency and understanding of software issues
• Manage the help content and support ticketing system
• Assist in testing and implementing software upgrades, as well as any associated communication with the Software Development department
• Maintain current, relevant knowledge of Azalea's software products and services
• Partner with product teams, departments, and functional units to resolve software application issues
• Upsell current clients and occasionally conduct product demonstrations to potential clients

BACKGROUND AND SKILLS YOU WILL BRING...

SUCCESS LOOKS LIKE...

HOW WE INVEST IN YOU...

Generous employer sponsored subsidy towards employee's medical insurance premiums

Azalea Health's EEO Statement

Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.