Seasonal - Ticketing Supervisor; Los Angeles

The Ticketing Supervisor is responsible for overseeing all aspects of on-site ticketing operations, including setup, teardown, technical systems, staffing, and coordination with event management to ensure seamless entry and activation experiences. Additionally, supports guest services by ensuring efficient queue management, clear communication, prompt issue resolution, and maintaining a welcoming, professional environment for all attendees.Key ResponsibilitiesOversee daily ticketing operations, including setup before opening and teardown / storage after closing during the event.Lead on-site ticketing operations including the box office, admission gates (scanning systems), and point-of-sale systems for event activations.Assist in developing processes to ensure staffing levels, training, technical needs, and operational plans are met for guest services, box office, and front gate.Collaborate with event management to support all technical and ticketing needs for on-site activations, such as entrance tickets, staff technical support, venue-provided scanners, and timed attraction ticketing.Help maintain necessary supplies and proactively manage ordering backups to ensure smooth technical operations throughout the event.Assist with event strike, ensuring all tech and ticketing hardware is properly stored and documented.Create comprehensive documentation outlining ticketing and tech operations, including step-by-step processes, vendor and contact lists, and other essential materials for future reference.Support the guest service experience by ensuring queues are managed efficiently and orderly, ticket changes are processed accurately and clearly explained, and guests are assisted with any additional inquiries.Ensure every guest at the service area is welcomed with a smile and helped promptly.Act as a liaison between guests and staff, coordinating communication and following up to ensure concerns are addressed and resolved.Respond to and document any issues occurring at the front gate or within the event, ensuring they are handled appropriately.Qualifications3+ years in box office, guest services, or event management.Proven ability to design premium, value-driven guest experiences.Highly organized, detail-oriented, and adept at managing multiple projects.Strong leadership and communication skills; able to build teams and foster key relationships.Experienced in collaborating across complex organizations to drive results.Committed to delivering exceptional customer service.Flexible, resourceful, and skilled in creative problem-solving.Dedicated to creating lasting guest experiences.PHYSICAL REQUIREMENTS : Our venues span over 100,000 square feet.Must be able to frequently walk and stand for long durations.Must be able to lift 50lbs.

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