Chief Operating Officer

We are Girl Scouts

Girl Scouts create the world they want to live in and strive to make it better every single day. They explore their strengths, take on new challenges, and can always be themselves, regardless of background or ability.

Supported by adult volunteers and mentors right here in our community, as well as millions of alums around the globe, Girl Scouts lead the way as they discover who they are and how they can make the future a brighter place.

Job Purpose

The Chief Operating Officer (COO), in conjunction with the council’s Executive team, is responsible for developing, implementing, and maintaining a sustainable mission delivery model that enables the council to continually enhance the Girl Scout value proposition and to effectively deliver the Girl Scout Leadership Experience (GSLE) to a growing number of girls. Working in partnership with the Executive team, the COO will identify / create, implement, evaluate and enhance systems and processes to achieve optimal cross‑functional results.

The COO leads council’s statewide operations supporting and overseeing strategy and policy, membership, volunteer and team capacity training, monitoring and evaluations, risk mitigation and compliance, communications, IT and system support, and 8 facility and camp properties. The COO will be the lead to develop / identify and implement solutions to enhance girl membership recruitment, engagement and retention across all age levels that reflect the diversity of our council and provide a broad array of fun‑filled, engaging, relevant, and impactful program opportunities for girls.

Mission‑focused, well‑trained volunteers are essential to providing the GSLE to girls in a fun, engaging and enriching manner. The COO plays a lead role in identifying, developing and implementing sustainable business processes that will significantly enhance and streamline adult volunteer recruitment, application, placement and training; and will provide a satisfying volunteer experience that supports effective GSLE delivery and volunteer retention.

Job Responsibilities

As member of the Executive Team, participates in the strategic planning process to set the Council’s strategic priorities.

In conjunction with Executive team, establishes policies, and procedures to ensure effective implementation of best practices in regard to mission delivery functions.

Works with the Executive Team and Board of Directors to ensure the ongoing financial viability of the council. Responsible for increasing revenues and controlling expenses through effective budgeting, forecasting and financial performance review.

Directs the management and operations of Membership Recruitment, Volunteer Support, Girl Experience and Programs, Product Program, Retail, and Property departments. Develops operational plans that tie departmental goals to organizational strategic priorities. Monitors progress and adjusts as necessary to achieve objectives. Prioritizes and oversees execution of tactics for recruitment, girl experiences and volunteer services to achieve departmental goals.

Oversees the entire membership cycle including recruitment, volunteer training, retention, and support of volunteers in order to increase capacity in delivering the Girl Scout Leadership Experience to girl members. Directs technology, systems, data quality and processes for council operations.

Analyzes statistical data for girl and adult membership to develop methods for expanding opportunities to reach more Girl Scouts and adults volunteers in support of council membership goals. Directs day‑day operations and services by utilizing performance metrics to evaluate the effectiveness of internal business processes. Prioritizes and implements process improvement initiatives.

Utilizes the National Program Portfolio to ensure that council provides engaging and progressive girl experiences in all four program pillar areas that achieve Girl Scout outcomes. Ensures fiscal oversight to grant funded opportunities are available to a diverse, growing number of Girl Scouts.

Directs communication of key information through strategy roll out of website and council newsletter. Create and disseminate mission delivery content developed with cross functional collaboration throughout the year with goals to increase membership satisfaction and engagement.

Provide onboarding, IT and system support in HR capacity including ongoing training, support, supervision, and direction to team by guiding them to the resources of Girl Scouts of the USA and council policies, standards, and procedures. Offer additional support services to deliver a consistent, effective, high‑quality Girl Scout Leadership Experience to girls, parents, and other volunteers.

Identify the need for and provide timely resolutions for compliance and risk mitigation, and conflict resolution support / intervention when appropriate. Coordinate the availability of support services to enable volunteers to carry out the responsibilities of their positions effectively, and ensuring council resources are appropriately managed.

Represent Girl Scouts of Hawai`i in community activities and initiatives, cultivate interest and support of key community leaders, institutions, funders, schools, and businesses, and promote Girl Scouts and expand the base of community support through networking, and building community partnerships.

Job Qualifications

Education and Experience : Bachelor’s degree or higher AND 5-7 years of supervisory experience in relevant field.

Skills Required

• Proven success in managing in multi‑functional operations environment
• Proven exceptional project management skills
• Diverse experience in delivering operational excellence, with specific exposure to mission delivery and volunteer life‑cycle management in youth‑servicing nonprofits
• Strategic planning skills and proven track record of managing for results
• Ability to inspire others through leadership that is inclusive, collaborative, and forward thinking
• Substantial budgeting and fiscal management experience of $2 million or better
• Demonstrated ability to coordinate multiple projects while managing conflicting priorities and deadlines
• Highly organized, self‑managing, independent thinker possessing a strong attention to detail
• Display a vision and a passion for the youth enrichment experience
• Utilize diverse communication strategies to provide clear, proactive, and transparent communication.
• Be highly visible, approachable, accessible, and welcoming to all stakeholders
• Adept at change management
• Ability to build and maintain relationships
• Proven success in setting expectations and maintaining accountabilities

Additional Organizational Requirements

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