Credit Manager

Global Business Services (GBS) Order-to-Cash (O2C) Credit Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Join Xylem as our Global Business Services (GBS) Order-to-Cash (O2C) Credit Manager, a critical leader responsible for driving consistency, compliance, and excellence across our global finance platforms. In this role, you'll champion best-practice standards, support regional business units, and serve as a strategic partner to finance teams and key stakeholders across the organization.

Essential Duties / Principal Responsibilities :

• Responsible for service delivery excellence, oversight and liaison to / from regional business units to / from the service providers for assessing and evaluating new and existing customer credit risk through complex industry research, comprehensive financial analysis and risk profiling of business plans and credit reports.
• Monitor current credit scoring models and other risk assessment tools to enhance decision-making processes.
• Align with Treasury global credit strategies and lead regional execution with O2C Treasury Collection Managers, Dispute Managers and the local business units and service provider to implement strategies to mitigate credit risks and delinquencies.
• Conduct regular credit reviews on existing customers and propose adjustments to limits, credit terms, etc. as necessary with collaboration and consensus of internal stakeholders, while maintaining adherence to Xylem Global Policies.
• Provide primary regional support for the service provider and any credit related advice, where no customer financials are available for auto decision.
• Facilitate regional accounts receivables reviews involving ongoing delinquent accounts related to cash flow issues, lack of credit information and ongoing issues as related to credit hold matters.
• Responsible for review and approval of customer credit limits and approval of customer orders for credit release up to Delegation of Authority (DOA) limits.
• Provide Credit Risk trending and analysis to GBS XylemO2C leadership supporting recommendations for leadership approval of limit increases, credit overrides, various approvals, and go forward credit strategies.
• Work as a regional point of escalation for local business unit and service provider for credit and partner with other O2C functions (i.e. cash applications, collections and customer master data) and / or business unit leaders (i.e. customer service, order management, sales or sales finance) or with the customer as needed to resolve issues.
• Assist the regional collections / disputes manager with local and regional business unit Controllers and service providers, establishing a regular cadence to review accounts receivable aging, doubtful accounts, bad debt reserve recommendations, etc.
• Regular attendance to industry credit groups and conferences, to monitor industry trends, regulations and best practices related to credit and risk management.
• Gather feedback from relevant stakeholders and provide the O2C Americas SD Leader with recommendations pertaining to O2C technology and process improvements.
• Facilitate regional High Radius and Emagia training and assist in trouble shooting tool access as a subject matter expert for all matters related to credit.
• Other tasks, duties and responsibilities as assigned (i.e. back-up other team members as needed, etc.)

Minimum Qualifications : Education, Experience, Skills, Abilities, License / Certification :

Preferred Qualifications :

Other skills / knowledge / experience :

The estimated salary range for this position is $110,000 to $130,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.