Overnight Closer

Overnight Closer (Member Services Representative)

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing the shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

1. Greet members, prospective members and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
3. Facilitate needed updates to member's accounts.
4. Respond to member questions and concerns in a timely and professional manner and elevate questions to the Assistant Manager or Manager as needed.
5. Assist in maintaining the neatness and cleanliness of the club.
6. Close shift for that business day.
7. Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Will occasionally encounter toxic chemicals during shift.
• Continual reaching with hands/fingers/arms during shift.
• Occasional climbing, balancing, kneeling and crouching during shift.
• Must be able to occasionally lift over 80 pounds.