Senior Operations Analyst, Ancillary Insurance Benefits

Sr. Operations Analyst

Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics.

SPG Ancillary is a division of Specialty Program Group, a wholly owned subsidiary of HUB International. Our mission is to solve problems, create a better experience, and produce results for our broker, carrier, and benefits technology partners. We pride ourselves on encouraging creativity with each problem, embracing collaboration at every opportunity, and empowering commitment to expected results. Our expertise lies in dental, vision, life, disability, supplemental health, and leave management. Our organization is comprised of four integrated teams : marketing, client service, leave management solutions, and business operations. As an extension of a brokerage's consulting and service teams, we support marketing, sold case implementation, account support, renewal management, analytics & insights, carrier eligibility, benefits technology builds, and leave administration & state disability compliance.

An ideal candidate for the Sr. Operations Analyst position will have a strong understanding of operations functions and ideally direct experience with employee benefits products & services. Working in tandem with others in Operations or on cross-functional teams, this individual will support all internal and external business operations initiatives. Attention to detail, strong organizational skills, and experience working with large data sets are critical for success in this role.

Key Responsibilities

• Owns data collection and reconciliation efforts to ensure overall data quality.
• Champions efforts to ensure General Agency Letter of Assignments are processed with carriers for access to data and revenue recognition, including internal & external coordination for signatures.
• Collaborates cross-functionally to support monthly revenue recognition efforts.
• Conducts research and data aggregation efforts in support of internal business operations.
• Coordinates internally and externally to schedule strategic carrier partner discussions for new macro partnerships and prepares communications to set expectations on partnership.
• Hosts macro partnership office hours to support broker inquiries and address feedback.
• Maintains carrier contact lists and shared password vault to support marketing and account management teams.
• Creates custom carrier and broker partner collateral, to include Ancillary Diagnostic presentations, sell sheets, etc.
• Assists with data analysis efforts in support of KPIs and other strategic initiatives.
• Owns execution of highly complex internal and external business operations initiatives with strategic direction from leadership.
• Identifies continuous improvement opportunities and implements strategies and solutions developed in partnership with leadership.
• Supports the roll out of a myriad of processes and tools per leadership direction.

Qualifications

This is a 100% remote position working in your local time zone. Access to a local office may be available upon request. The expected salary range for this position is $80,000-$100,000 and will be impacted by factors such as the successful candidates skills, experience and working location, as well as the specific positions business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health / dental / vision / life / disability insurance, FSA, HSA, and 401(k) accounts, paid-time off benefits, and eligible bonuses, equity, and commissions for some positions.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race / ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veterans status, or any other characteristic protected by local, state or federal laws, rules or regulations. We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team at HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.