Italian Speaking Customer Service for Insurance industry

Italian Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in various industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process is tailored to ensure that we connect the most suitable candidates with the right employers, guiding them through their job-seeking journey with expertise and dedication. We are currently seeking an Italian Speaking Customer Service Representative for the insurance industry, a role pivotal for providing exceptional support to our Italian-speaking clientele. In this position, you will utilize your language skills and customer service expertise to meet client needs and enhance their overall experience. Joining our team means being part of a dedicated effort to match individuals with their dream jobs abroad while working in a dynamic and multifaceted environment. If you are passionate about helping others and possess the necessary skills, we invite you to apply and contribute to our mission of facilitating successful career transitions for professionals internationally.

Responsibilities

• Provide exceptional customer service to Italian-speaking clients via phone, email, and chat channels.
• Assist clients with inquiries regarding insurance products, policies, and claims processes.
• Resolve client issues promptly and efficiently, ensuring a high level of customer satisfaction.
• Educate clients about the benefits and coverage options of various insurance plans.
• Maintain accurate records of customer interactions and transactions in the system.
• Collaborate with internal teams to enhance service quality and improve customer experience.
• Track and report on customer feedback to inform service delivery enhancements.