Instrument Tech - Central Sterile - Variable - 8 hour shift with weekends.

Job Description

I. JOB SUMMARY :

Under the supervision of the Director of Surgical Services and / or Clinical Nurse Manager, the Central Supply Instrument Technician cares for instruments and supplies by cleaning, organizing and wrapping them in approved manner conducive to sterilization and disinfection techniques.

TECHNICAL SKILLS / JOB SPECIFIC SKILLS / *ESSENTIAL FUNCTIONS*

TELEPHONE SKILLS - Demonstrates hospital telephone etiquette by answering the phones promptly, courteously and identifying department and self.

POLICIES / PROCEDURES- Is aware of and follows all hospital and department policies and procedures.

TEAM WORK- Promotes positive co-worker relationships through team work and cooperation. Understands and supports the needs of individuals in other departments and promotes conflict resolution.

Shares information, work knowledge and experience with coworkers, physicians and students in a non-threatening manner. Offers assistance and promptly responds to requests.

PRODUCTIVITY -Maintains high productivity and performs efficiently regardless of whether the work volume is high or low. Appropriately prioritizes work activities.

Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and knows when to ask for assistance.

Exercises good judgment and arrives at sound decisions.

Performs instrument processing (decontaminate, process, sterilize and maintain) according to hospital policy and procedure.

Maintains instruments in clean working order, lubricating and recommending repairs as necessary. Reports any necessary replacements to supervisor.

Performs any other duties or responsibilities which may be assigned.

Has working knowledge of steam and gas autoclaves and is aware of potential hazards.

Maintains par levels of specified sterile supplies in the surgical suite and replaces sterile instrument trays to designated shelves daily or as

necessary.

A. CUSTOMER SERVICE-G.E.M. PROGRAM (GO THE EXTRA MILE)

Takes personal responsibility for providing quality services every day.

Displays outstanding customer service skills :

Greets all customers warmly

Makes eye contact

Introduces self and calls patients / customers by name

Provides all assistance needed in a friendly and caring manner

Looks for opportunities daily to Go the Extra Mile" in not only meeting customer needs but exceeding expectations. Displays sensitivity to an individual's race, color, religion, sex, sexual orientation, national origin, age, disability or any characteristic protected by law.

Respects, accepts and anticipates spiritual and personal needs.

Compassionate to patients, families, visitors, physicians and co-workers.

• Demonstrates kindness, compassion, courtesy and respect.
• Demonstrates good listening skills.
• Demonstrates a willingness to help.

Connection to patients, families, visitors, physicians and co-workers.

• Greets and performs tasks with a smile.
• Practices the 5 fundamentals of communication (AIDE-T) (Acknowledge, Introduction, Duration, Explanation, and Thank you).
• Practices professional telephone courtesy.

Communication to patients, families, visitors, physicians and co-workers.

• Responds to patient's complaints / patient issues take priority.
• Accepts responsibility for actions.
• Demonstrates communication excellence.

Caring and professional with patients, families, visitors, physicians and co-workers.

• A team player and "spotlights" other members of the team.
• Lends a helping hand to co-workers without being asked.
• Keeps the workplace clean and neat.
• Offers to escort visitors to their destination.
• Refrains from personal conversations in front of patients, families or visitors.
• Maintains a positive, professional attitude.

B. KEY SUCCESS FACTORS

ATTENDANCE - Employee reports to work each regularly scheduled workday. Accurately records all work time including meal

periods.

PUNCTUALITY - Is ready for work at precise starting time and continues working until scheduled departure time. Returns on time from all break and meal periods.

GENERAL WORK HABITS - Readily accepts work assignments in a positive manner. Performs work that is accurate, timely, neat and consistent. Documentation is legible.

SAFETY-Keeps work area neat and maintains equipment in accordance with health and safety codes. Reports safety issues and equipment failures appropriately

APPEARANCE - Projects a professional image, follows the hospital dress code policy and / or department requirements. Wears hospital ID badge at all times on duty.

CONFIDENTIALITY - Sensitive information including, but not limited to, patient records, charts, hospital documents and employee information is kept confidential without exception.

Verifies patient information is provided to appropriate party, i.e. patient discharge information, fax to doctor's office, etc.

ANNUAL REQUIREMENTS - Completes annual requirements (PPD, health requirements, Annual Update, Ethics training, licensure and / or professional certification) on time.

IV. TRAINING AND EXPERIENCE MANDATORY :

1. Knowledge of instruments and their care.

2.Knowledge of approved sterilization packaging requirements.

PREFERRED :

1.Central Supply Technician Certification

2. High School diploma or equivalent

V. PHYSICAL REQUIREMENTS

1. Able to withstand long hours of standing, walking, bending and stooping.

2. Able to lift heavy instrument trays. 3. Good eye-hand coordination and the visual acuity to perform necessary duties.