Director of Business Process & Knowledge Management

Director of Business Process & Knowledge Management

We are seeking a strategic and hands-on leader to establish and drive a new function within IT focused on business process management, knowledge sharing, and training enablement. This role will be responsible for identifying, documenting, and optimizing cross-functional business processes across departments such as Leasing, Property Management, Acquisitions, Finance, Accounting, and more. The ideal candidate will serve as a bridge between business operations and IT, ensuring that processes are scalable, repeatable, and aligned with our technology platforms.

Key Responsibilities :

• Partner with department leaders to identify, document, and standardize core business processes across the enterprise.
• Analyze current-state workflows, identify inefficiencies, and design future-state processes that reduce duplication and improve consistency.
• Develop and maintain a centralized repository of process documentation and SOPs.
• Ensure process adherence through training, change management, and governance mechanisms.

Technology Alignment & Optimization :

Knowledge Management & Training :

Qualifications : Required :

Preferred :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.