Customer Support Specialist (Japanese and English mandatory)

Title - Customer Support / Technology Support - Japanese and English (mandatory)

Pay - $ 50 / hr on w2

Location - New York NY 10172 United States(Hybrid)

Contract - 12 months with possible extension

Description : Responsibilities :

To support client support team by covering following tasks;

• Provide guidance and explanations on migration procedures and how to use the new system
• Respond to customer inquiries related to the migration process via phone and email
• Update customer-facing materials such as migration guides, FAQs, and support documentation
• Track customer migration progress and conduct follow-ups to ensure smooth transitions
• Escalate technical issues or concerns to internal teams and coordinate resolutions
• Collect customer feedback and share suggestions for improving processes and services
• Document support interactions and prepare reports on migration activities and customer experience

Skills :

Required :

Preferred (if possible) :