Patient Service Representative

Patient Service Representative

The Patient Service Representative will provide excellent customer service to patients and families in an office setting. Patient Service Representatives are responsible for providing administrative support to ensure the efficient operation of the medical office. Employees make a positive IMPACT by demonstrating the Company's Core Values while in the workplace : Integrity, Making a Difference, Positivity, Adaptability, Compassion, and Teamwork. PCA's perform functions in accordance with Medical Health Associates of WNY policy and procedure and as directed by management and / or providers.

Administrative Duties (may include, but not limited to) :

• Greet patients and visitors, check-in patients and direct to appropriate waiting areas.
• Ensure all forms, consents, and screenings are completed by patients and / or parents.
• Answer / direct incoming phone calls and retrieve / direct messages from voicemail lines.
• Schedule and confirm appointments; perform follow-up on missed appointments.
• Compile information and maintain patient record in Electronic Medical Record system.
• Receive and route messages and documents (such as lab results) to appropriate staff.
• Answer billing questions left on the billing line.
• Confirm insurance eligibility through online verification tools.
• Collect co-pays and balances, post charges and run reports for end of day balance sheet.
• Complete record requests for transfer; transmit medical records (mail, email, fax, EMR).
• Facilitate patient flow and communicate delays with patients and providers.
• Check-out patients, schedule future appointments, and assist with referral process.

Other Duties (may include, but not limited to) :

Essential Skills :

Requirements

Minimum Education and / or Experience :

Physical Demand / Work Environment :

Employment Conditions :

The employee will be employed under the provisions of MHA's general employment policies as written and amended in MHA's employee handbook. The employee will be held accountable for the provision of patient confidentiality both within and outside the office setting. The employee will always maintain a respectful attitude towards patients and employees.