Oil Changers Regional Manager

Regional Manager

Company : Oil Changers Inc.

Location : Provo, Utah

Job Summary :

Oil Changers Inc. is seeking a dedicated Regional Manager for the Provo, Utah area. The ideal candidate will have a minimum of two years of related experience in the automotive service and management field, ensuring compliance with company policies and procedures, maintaining high-quality service standards, and fostering a positive work environment. This position offers a competitive salary of $60,000 to $70,000 yearly, with potential bonuses based on performance, as well as insurance, dental, and other benefits upon probation completion.

Reporting Relationship :

The Regional Manager reports directly to the Territory Business Director.

Duties and Responsibilities :

• Design, develop, and implement strategic and financial plans to maximize profitability.
• Monitor key operating statistics to identify opportunities for financial improvement.
• Lead by fostering transparent and effective communication from top to bottom, ensuring that all levels of the organization are aligned and informed.
• Achieve company goals by maximizing location manager and employee performance through coaching and performance management.
• Recruit, develop, and retain location managers and staff, ensuring compliance with company training standards.
• Maintain a team environment through empowerment, recognition, trust, and respect.
• Promote business growth by identifying marketing opportunities and executing marketing programs.
• Ensure compliance with corporate policies, federal, state, and local laws and regulations.
• Greet customers and communicate clearly and professionally any changes in repairs that would affect cost and / or delivery expectations.
• Handle customer complaints and ensure high-quality service.
• Establish and maintain customer follow-up programs to confirm customer satisfaction with their service experience.
• Ensure top-notch service during oil changes and maintenance tasks while encouraging regular service return visits.
• Complete weekly quality assurance inspections and review paperwork submitted by shop staff.
• Perform maintenance checks and assure tools and supplies availability.
• Understand the computer system and assure full utilization for daily operations.
• Train managers in ordering procedures and inventory control.
• Develop fleet lead account identification process and fleet acquisition plan.
• Make recommendations for improving production methods and equipment performance.
• Understand and ensure compliance with manufacturer warranty and policy procedures.
• Recruit, hire and motivate qualified team members. Assist the development and mentor team members to support regional leadership.
• Provide technical support for managers and team members when necessary.
• Schedule technicians for daily repair work that match their skill level to ensure quality as well as scheduling off time.
• Ensure that all employees receive appropriate company training.
• Review and approve weekly store schedules.

Qualifications :

Physical Capabilities :

Work Environment :

Benefits :

Oil Changers Inc. is an Equal Opportunity Employer.