Customer Service ManagerHenis Group • Greenville, SC, United States
Customer Service Manager
Henis Group • Greenville, SC, United States
1 day ago
Job type
- Full-time
Job descriptionLead, coach, and manage the customer service team across multiple locations. Handle customer escalations, ensure timely follow-up, and maintain high service standards. Review and approve invoices and service orders. Oversee and manage critical CSR responsibilities : ‒ Booking work orders for new doors, docks, gates or access systems ‒ Coordinating with vendors for equipment, parts, and deliveries ‒ Managing order releases through vendor portals ‒ Maintaining project / job folders and documentation ‒ Coordinating shipping and delivery dates with sales / field teams ‒ Handling communication with vendors on missing or damaged shipments Background or familiarity with the door, dock, gate, HVAC, construction, or related field-service industries — ideally from working in similar environments. Strong communication and interpersonal skills, able to coordinate between internal teams, vendors, and customers. Demonstrated ability to lead and manage a team , including remote staff. Good problem-solving skills, high attention to detail, and ability to make decisions in a dynamic, fast-paced environment. Comfort with computer systems and standard office tools (email, spreadsheets, order management). Hands-on, organized management style and comfort taking ownership of customer service operations.
Our client is a national-level provider of commercial doors, loading-dock systems, gate / access-control solutions, and related installation and maintenance services , offering products and ongoing support to warehouses, industrial facilities, retail sites, and more.
They are hiring a Customer Service Manager for their Greenville office — a newly created role designed to bring professional leadership and organization across customer service functions at their main location and outlying offices (e.g. Columbia and Asheville).
About the Role
- Manage a team of about 10 people , including CSRs based in Greenville plus support staff in remote offices.
- Standard working hours : ≈ 7 : 00 AM – 5 : 00 PM , aligning with vendor schedules, field work requests, and service coordination.
- Oversee customer-facing support, vendor coordination, and internal workflows tied to scheduling installations, repairs, maintenance, and dock / door services.
What You’ll Do
What You Bring
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Customer Service Manager • Greenville, SC, United States
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