SUMMARY:
Will assist Residential Services personnel and Internal Operations team with internal task inquires, processing of unit inspections and assisting in specialty requests.
REPRESENTATIVE DUTIES:
(Employee may perform any combination of the essential functions shown below.
This position description is not intended to be an exhaustive list of all
duties, knowledge or abilities associated with this classification, but is
intended to accurately reflect the principal job elements.)
· Provides overall day-to-day customer service and coordinates with other departments to efficiently accommodate guests’ requests
· Completes high-quality work according to job specifications while simultaneously producing the required amount of work within established timetables while working on multiple assignments at any one given time
· Establishes and maintains effective relationships with vendors, managers and internal staff and serves as a liaison between Residential Services and company operations team
· Prepares and leads daily Morning Operations meetings
· Receives and processes service requests from field inspectors ensuring deficiencies are handled to company service standards
· Schedules vendor and property services (furniture, housewares, carpet care) and
communicates with properties ensuring authorization is granted for all vendors
and employees to access apartments when needed. Follows-up with appropriate vendors to ensure services are complete.
· Other administrative duties as assigned
· May assist in the training of new hires
· Works on multiple assignments at any one given time
JOB REQUIREMENTS:
· Proficient in usage Microsoft Suite
· Knowledge in Oscar preferred but not required
· Excellent communication skills while able to build rapport and maintain working
relationships while delivering a high standard for service.
· Solves a variety of problems involving several concrete variables in standardized
situations
· Bilingual-Spanish - Preferred
· Creative problem solver with “do whatever it takes to get the job done” approach,
customer service/positive attitude/approachable, organized, detail-oriented and
effective time management skills/ability to multitask
· Critical and analytical thinking with attention to detail and high accuracy
· Is comfortable working on several projects simultaneously and yet is well
organized at all times.
· Negotiates and resolves issues and problems related to guest issues while aware and sensitive to errors and mistakes that can occur and minimizes them.
· Maintains a high level of professionalism either working independently and/or within
group setting.
· Capable of concentrating on details for extended periods of time.
Synergy Global Housing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Residential Services Coordinator • Union City, CA, US
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