Application Support Engineer

A company is looking for an Application Support Engineer to join their Customer Success team.

Key Responsibilities

Investigate, diagnose, and resolve technical issues related to various technologies

Serve as the primary technical point of contact for customer inquiries

Collaborate with Engineering, Product, and Sales teams to escalate issues and ensure timely resolution

Required Qualifications

4+ years of experience in a technical support or customer-facing engineering role

Proficiency in web hosting technologies, APIs, and network architecture

Experience with support ticketing systems (e.g., Zendesk, JIRA)

Ability to work independently and collaboratively in a fast-paced environment

A degree in Computer Science, Engineering, or a related technical field is preferred