Client Engagement Manager

Client Engagement Manager

Location / Travel Requirements : Hybrid- Employees may be required to work out of the nearest office location for quarterly meetings 1-4 times annually. 50%+ travel required for client meetings, training, etc..

Aravo Solutions, Inc., provides leading third-party risk management (TPRM), ESG, and vendor lifecycle management solutions powered by intelligent automation software. Designed to meet the needs of TPRM teams at Global 2000 enterprises, our innovative Intelligence FirstTM Platform uses AI to optimize time-intensive processes, reduce manual work, and drive better business outcomes. Trusted by millions of third-party users in 195+ countries, Aravo provides guidance for the most complex third-party networks in the world, helping them mitigate risk, build business resilience, and protect their reputations.

Join us at Aravo Solutions, where we are passionate about helping companies manage risk and promote integrity across their extended enterprise. You will have the opportunity to work alongside industry experts, leverage the latest technologies, and contribute to shaping the future of third-party risk management!

Position Overview :

As a Client Engagement Manager within our Professional Services team, you will play a pivotal role in ensuring the success of our software implementations through strong executive alignment and strategic relationship management. Acting as the primary liaison between our organization and customer senior leadership, you will help drive clarity, trust, and shared accountability for business outcomes.

You'll partner closely with our implementation teams to ensure delivery aligns with customer goals, that projects remain on track, and that measurable value is realized from our solutions. This role is ideal for someone who excels at building executive relationships, navigating complex organizations, and translating business strategies into actionable technology outcomes.

Key Responsibilities :

Serve as the executive-level relationship lead for assigned implementation projects, ensuring strong alignment between customer leadership and internal teams.

Facilitate strategic discussions to connect the implementation scope and roadmap with the customer's business priorities and success metrics.

Partner with Project Managers and Solution Architects to anticipate risks, resolve roadblocks, and ensure consistent communication with all stakeholders.

Drive value realization by defining, tracking, and communicating the business outcomes achieved through the software implementation.

Act as the voice of the customer internally, helping shape best practices, delivery improvements, and product feedback loops.

Support account expansion by identifying opportunities for continued partnership and growth post-implementation.

Contribute to executive-level governance, reporting, and steering committees as part of key customer engagements.

Maintain an active presence with clients through regular onsite visits meeting with executives, project sponsors, and end users to reinforce relationships and ensure implementation success.