Missoula - Retail Manager

Job description :

MVD Express is growing in Montana and looking for a Retail Manager to lead our team in Missoula.

WHO ARE WE?

With over two decades of experience, MVD Express provides licenses / Real ID, titles, registrations, call center support, and dealer services to over 300,000 customers annually through our Retail, Commercial, and Support Divisions. As the leading third-party agent and partner for the State of Montana and New Mexico, our deep understanding of industry issues inspires us to design better solutions while maintaining a culture of continuous improvement that fosters efficiency, transparency, and accountability.

WHAT DO WE DO?

• Retail Department- We provide License, Real ID, Title and Registration services via a network of specialty retail locations throughout Montana and New Mexico.
• Commercial Division - With multiple processing centers across Montana & New Mexico, the Commercial Division serves over 200 clients that include auto dealers, financial institutions, and rental car agencies. Our dedicated Commercial Team has the expertise to process Titles, Registrations, and Motor Vehicle Record Checks accurately and efficiently.
• Call Center & Help Desk Support- Our Call Center & Support team handles approximately 30,000 calls each month, Call Center agents can assist customers with minor services such as registration renewal or reinstatement and appointment scheduling.

WHO ARE YOU?

You're an excellent candidate for this position if...

You have flexibility to work in an ever-changing environment resulting in smooth transitions

You have a dynamic personality with innovative ideas and savvy communication skills that include listening, verbal, and written with the ability to influence, de-escalate, and coach resulting in positive outcomes with customers, employees and team members

You have outstanding customer service, time management, project management, decision making and problem solving skills

AND YOUR EXPERIENCE INCLUDES...

A proven track record of providing exceptional customer service

1-3 years of management experience

Proven experience in increasing sales and productivity of workforce and meeting or exceeding goals

ALSO :

WHAT IS THE MVD EXPRESS TOTAL REWARDS STATEMENT?

We're proud to offer the following Total Rewards :

WHERE'S THE LEGAL STUFF?

MVD Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

MVD Express participates in the E-Verify Program. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Job Type : Full-time

Benefits :

Work Location : In person

Must be able to succesfully pass a background check.