Client Services Coordinator

Job Description

Job Description

About Chrysalis :

Chrysalis serves people navigating barriers to the workforce by offering a job-readiness program, individualized supportive services, and paid transitional employment. We empower our clients on their pathway to stability, security, and fulfillment in their work and lives. Since 1984, we have helped more than 85,000 individuals change their lives through jobs. We are looking for individuals who are ready to join our mission-driven team and make a difference.

Job Summary :

The Client Services Coordinator (CSC) is an integral support to the entire Client Services team, while also engaging with clients, volunteers, donors, and staff in other departments. The CSC is the first point of contact with Chrysalis, coordinates service delivery, provides support to Chrysalis staff and facilitates the front lobby operations. We are looking for someone with outstanding communication and customer service skills, a positive attitude, , and the ability to multitask in a high-volume, fast-paced environment.

Responsibilities include :

Provide High Quality Services to Chrysalis Clients and Guests

• Establish welcoming presence and continually maintain positive and motivating demeanor.
• Greet clients to facilitate their access to Chrysalis programs and resources.
• Promote and explain Chrysalis services accurately to visitors and callers.
• Facilitate intakes for all new clients.
• Regularly circulate throughout the lobby to ensure clients are engaged in employment search activities, exclusively, and conducting themselves professionally at all times.
• Distribute mail and relay messages to clients.
• Assist clients in accessing resources from partner agencies.
• Coach clients on professional behavior when necessary.
• Deescalate situations, as needed.

Provide Administrative and Staff Support

Facilitate Front Lobby Operations ( when in office )

Job Skills & Qualifications :

Physical Requirements :

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and / or move up to 25 pounds.

This is an exciting position in a fast-paced organization. We offer a highly competitive benefits package that includes Medical, Dental, Vision, Life, Long Term Disability, Flexible Spending Accounts, Parking / Transit Accounts, paid time off, paid holidays, and more.

Chrysalis encourages employment applications from people who are representative of the culturally and ethnically diverse communities Chrysalis serves. Chrysalis is an Equal Opportunity Employer.

( Applications without a cover letter will not be considered. )

FAIR CHANCE HIRING STATEMENT

Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and / or justice-involved; people who have experienced housing insecurity and / or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.