Help Desk Specialist II

Job Description

Job Description

Salary : Hourly up to $41.00

REQ-25-J-0377

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.

Performance shall include :

• Software installation and support of commercial software and related upgrades.
• Update solutions database with applicable resolutions.
• Problem solving, hardware / software installation and configuration based on computing standards, and client support for all network and desktop.
• Monitors and enforces all IT policies and procedures.
• Assist with setting up new users in IDAM and multiple level security LDAP profiles.
• Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.
• Maintains, upgrades and repairs PCs / laptops and Window desktop applications for all systems.

CLEARANCE :

Top-Secret w / SCI Eligibility

Current clearance as defined in the Task Order

Eligibility for access to Special Access Program Information

Willingness to submit to a Counterintelligence polygraph

EDUCATION :

BS degree in Computer Science, Information Technology or equivalent experience

MANDATORY EXPERIENCE :

Minimum of five (5) years of experience in information technology or a related field

CERTIFICATIONS :

Must meet position and certification requirements outlined in DoD Directive 8570.01-M for

Information Assurance Technician Level 2 within 6 months of the date of hire

BENEFITS :

We offer a competitive compensation package including a generous PTO and Flexible holiday package, tax-free healthcare cost reimbursement, and an immediate vesting 401K with 4% matching.