Talent.com
General Manager II
General Manager IIDufry • Honolulu, HI, United States
General Manager II

General Manager II

Dufry • Honolulu, HI, United States
30+ days ago
Job type
  • Full-time
Job description

Overview

With a career at HMSHost, you really benefit! We Offer

  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • Meal and Transportation Benefits
  • 401(k) retirement plan with company match
  • Company paid life insurance
  • Tuition reimbursement
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program – refer a friend and earn a bonus
  • Benefits may vary by position so ask your recruiter for details.

Location and Compensation

Airport Location : Honolulu Airport F&B

Advertised Compensation : $74,736.00 to $91,344.00

Purpose

The purpose of the General Manager II (GMII) position is to manage a complex QSR or Casual Dine Restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with annual sales generally in excess of $4M. The GMII ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards. The GM uses broad discretion and judgement to make great leadership decisions. The GMII is responsible for the overall success of the restaurant.

Essential Functions

  • Open and Close
  • Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist / requirements
  • Staffing / Deployment
  • Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives
  • Deploys staff and resources to maximize profitability within the restaurant, and accepts P&L responsibility.
  • Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
  • Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals
  • Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community
  • Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
  • Ensures on-boarding and off-boarding of all restaurant associates, to include all activities related to compliance with proper badging requirements, orientation, OJT, and other company training / processes
  • Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
  • Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate team.
  • Accepts, understands, adopts, trains and champions all Employee Engagement behaviors
  • Ensures that the company has most current contact information for all associates working in the restaurant.
  • Product Availability / Working Equipment
  • Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures
  • Oversees receiving goods, processing invoices, and contacting vendors for supply chain issues / product availability.
  • Maintains proficiency in management information systems and tools like MIV, Crunch Time, Kronos and other programs as utilized by the company.
  • Monitors and maintains restaurant equipment, schedules routine service or repairs as needed.
  • Participates and manages company response to NSF and other audits
  • Minimizes waste, records as needed and participates in food donation program.
  • Brand Knowledge / Proficiency
  • Assesses skill levels of restaurant associates and conducts and coordinates on-the-job and other training / education activities as necessary
  • Embraces technology and inspires employees to understand and adopt new technologies implemented by the company
  • Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand / landlord / labor relations, and teaches associates these standards
  • Develops and implements creative strategies to increase revenue
  • Visual / Vibe / Appeal
  • Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
  • Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders
  • Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
  • Implements marketing programs as directed by OSC or brand initiatives, complies with promotional activity, drives revenue and interacts with support teams for AB programming, sales matrix, Coke programming or other as directed.
  • Safety
  • Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
  • Holds Managers and staff accountable for ensuring all safety standards are understood and followed
  • Trains new managers and associates in wellness check protocols and adheres to new COVID 19 requirements.
  • Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
  • Reporting relationship and other important information
  • The GMII position as described falls under the Fair Labor Standards act as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests.
  • The position typically reports to the Director of Operations, or an intermediate zone, cluster or area leader within the assigned location.
  • The GMII position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates’ work activities during these different days and times.
  • Minimum Qualifications, Knowledge, Skills, and Work Environment

  • GMIIs must have documented and demonstrated skills managing the types of restaurants (QSR, Casual Dine, Full Service, similar complexity, Union and Non-Union, etc) to which the role is assigned, to include overall responsibility for success and failure of the restaurant under their leadership as identified by P&L success for multiple annual cycles for the type or restaurant assigned. Generally speaking, restaurant P&L management experience for a minimum of 3 years with underlying overall working restaurant experience of 5-7 years in type is typically necessary to be successful.
  • Graduation from a Food Service Management or Culinary program may substitute for a portion of the time based experience requirement for each of these roles
  • Demonstrates team management, delegation and issue resolution skills and the ability to manage multiple and concurrent priorities
  • Demonstrates knowledge of HMSHost policies and products, service, quality, equipment and operations standards, or able to demonstrate this knowledge within a reasonable time from hire or promotion
  • Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, understand menus and brand standards as well as converse comfortably with individuals
  • Equal Opportunity Employer (EOE) Minority / Female / Disabled / Veteran (M / F / D / V) Drug Free Workplace (DFW)

    #J-18808-Ljbffr

    Create a job alert for this search

    General Manager Ii • Honolulu, HI, United States

    Related jobs
    General Manager II

    General Manager II

    Gecko Hospitality • Honolulu, HI, United States
    Full-time
    Currently seeking an upbeat and positive Restaurant General Manager to work in our fun, high energy environment.If your Professional General Management style is one that thrives in a high volume, u...Show more
    Last updated: 30+ days ago • Promoted
    Assistant General Manager

    Assistant General Manager

    Taco Bell • Honolulu, HI, US
    Full-time
    Position Title : Taco Bell Assistant General Manager (AGM) Department : Taco Bell Operations Location : 717 Kapahulu Ave. Purpose : The Assistant General Manager reports directly to the General Manager....Show more
    Last updated: 30+ days ago • Promoted
    General Manager II

    General Manager II

    Avolta AG • Honolulu, HI, United States
    Full-time
    Health, dental and vision insurance.Generous paid time off (vacation, flex or sick).Meal and Transportation Benefits.Training and exciting career growth opportunities. Referral program – refer a fri...Show more
    Last updated: 16 days ago • Promoted
    Account Manager, II

    Account Manager, II

    Carrington • Honolulu, HI, United States
    Full-time
    Come join our amazing team and work Remote !.Provides processing and sales support for loan applications received from Wholesale Loan Brokers. Works with assigned Account Executives and Brokers to f...Show more
    Last updated: 11 days ago • Promoted
    General Manager

    General Manager

    Wendy's • Waipahu, HI, US
    Full-time
    General Managers provide the vision and leadership to all Crew, Shift Supervisors and Restaurant Managers to ensure that each customer's expectations are exceeded every visit and that the restauran...Show more
    Last updated: 30+ days ago • Promoted
    General Manager

    General Manager

    Pizza Hut • Honolulu, HI, US
    Full-time
    Honolulu, HI ID#abc02fc1-6f97-439a-8251-e37d3ba2b299.If you are a natural and experienced leader who loves unique challenges, putting together a winning team, and enjoy teaching and motivating othe...Show more
    Last updated: 30+ days ago • Promoted
    Assistant General Manager

    Assistant General Manager

    Jiffy Lube • Honolulu, HI, US
    Full-time +1
    Location : 2550 S Beretania St Honolulu, HI 96826-1512.Job Description : Enjoy fantastic working hours from Monday to Friday, 8 : 00 a. We offer the flexibility of both full-time and part-time schedule...Show more
    Last updated: 30+ days ago • Promoted
    General Manager

    General Manager

    Victra - Verizon Wireless Premium Retailer • Kapolei, HI, US
    Full-time
    You will have a high level of accountability for all retail store functions and for communicating and implementing the company vision through directing the day-to-day activities of the entire store...Show more
    Last updated: 4 days ago
    Assistant General Manager

    Assistant General Manager

    Hawaii Staffing • Honolulu, HI, US
    Full-time
    Compensation and Benefits : Competitive pay, eligible for quarterly bonus incentives, medical benefits (drug, dental, and vision), free employee meals, additional 25% employee discount at Hawaii Piz...Show more
    Last updated: 30+ days ago • Promoted
    Project Manager II

    Project Manager II

    Hawaii Staffing • Honolulu, HI, US
    Full-time
    IT managed services to enable the digital workplace for enterprise, midsize and small businesses.We're looking for a Project Manager II to join our team. A Low Voltage Project Manager oversees the p...Show more
    Last updated: 11 hours ago • Promoted • New!
    General Manager

    General Manager

    Waccamaw Management, LLC • Honolulu, HI, United States
    Full-time
    General Manager – Waccamaw Management, LLC.Location : Ocean Pointe, Ewa Beach, HI | Salary : $65,000–$72,000.A General Manager (on‑site for Ocean Pointe in Ewa Beach, HI) is responsible for supervisi...Show more
    Last updated: 18 days ago • Promoted
    Sales Manager II

    Sales Manager II

    Hilton Grand Vacations • Honolulu, HI, United States
    Full-time
    This position assists with the supervision of the In House and Action Line through coaching, modeling, and reinforcing effective sales and customer service practices, behaviors, and results.This Ma...Show more
    Last updated: 12 days ago • Promoted
    General Manager I

    General Manager I

    World Duty Free • Honolulu, HI, United States
    Full-time
    With a career at HMSHost, you really benefit! We Offer.Health, dental and vision insurance.Generous paid time off (vacation, flex or sick). Meal and Transportation Benefits.Training and exciting car...Show more
    Last updated: 30+ days ago • Promoted
    General Manager

    General Manager

    Victra Holdings, LLC • Honolulu, HI, United States
    Full-time
    You will have a high level of accountability for all retail store functions and for communicating and implementing the company vision through directing the day-to-day activities of the entire store...Show more
    Last updated: 2 days ago • Promoted
    General Manager

    General Manager

    Inkinen Executive Search • Honolulu, HI, United States
    Full-time
    A locally rooted, family-owned wholesale distributor of apparel products is seeking a hands-on General Manager to lead its operations and team through its next phase of growth.The company serves Ha...Show more
    Last updated: 30+ days ago • Promoted
    General Manager

    General Manager

    Chili's • Honolulu, HI, United States
    Full-time
    Creating memories with Chilis LOVE! #CHILISLOVE.General Manager opportunities with Chili's Bar and Grill! 5 locations on Oahu!. Creating memories with Chilis LOVE! #CHILISLOVE.General Manager opport...Show more
    Last updated: 30+ days ago • Promoted
    Restaurant Leader (General Manager) (P1-1377012-1)

    Restaurant Leader (General Manager) (P1-1377012-1)

    Panda Restaurant Group • Kapolei, HI, US
    Full-time
    Pay Range : $17 per hour - $20 per hour.Within the range, individual pay is determined using various factors, including work location and experience. Raising Cane's makes no guarantee that any associ...Show more
    Last updated: 30+ days ago • Promoted
    General Manager I

    General Manager I

    Dufry • Honolulu, HI, United States
    Full-time
    With a career at HMSHost, you really benefit! We Offer.Health, dental and vision insurance.Generous paid time off (vacation, flex or sick). Meal and Transportation Benefits.Training and exciting car...Show more
    Last updated: 30+ days ago • Promoted