Location :
- Dallas, TX Job Type : Full Time Company Overview We are partnering with a leading integration and security firm specializing in high-design, high-performance smart home and commercial technology solutions.
- Their projects range from luxury residential installations to complex commercial integrations, providing cutting-edge solutions in Audio, Video, Lighting, Shading, Security, and Automation.
- Their expertise is built on a design-first approach, ensuring that their systems are not only high-performing but also intuitive and easy to use.
- They work with discerning homeowners, architects, builders, designers, and business owners who demand excellence in both technology and aesthetics.
- They are a true full-service custom integrator, tailoring every system to the specific needs of each project.
- With an unmatched commitment to quality and service, their team is composed of industry-leading experts who meticulously test and curate the best technology solutions available.
- They don’t just install smart devices; they design intelligent, seamless experiences that enhance everyday life.
- Why Join Us?
Commitment to Excellence :
They take pride in delivering exceptional service and innovative technology solutions, ensuring a seamless experience for our clients.Team-Driven Environment :
Their team is collaborative, supportive, and dedicated, ensuring that everyone has the tools and resources needed to succeed.Opportunity for Growth :
As they continue to expand, they offer clear career paths and professional development to help employees advance within the company.Hands-On Leadership :
Work closely with industry experts and company leadership who have a deep understanding of both technology and business operations.Customer-Centric Approach :
They prioritize quality service and long-term client relationships, making this an ideal environment for someone who values both technical excellence and customer satisfaction.Team Camaraderie & Shared Interests :
Build strong relationships with colleagues through team outings like truck shows, and other shared activities outside of work.While participation is optional, the culture fosters genuine connections and a sense of community beyond the office.Job Overview The Service Coordinator plays a crucial role in ensuring the smooth operation of customer service and technician scheduling.This role requires a proactive, detail-oriented professional who can efficiently manage service requests, technician schedules, and client interactions.The ideal candidate thrives in a fast-paced, client-facing environment and has a strong ability to problem-solve and maintain high service standards.Responsibilities Scheduling & Dispatching :
Coordinate technicians' schedules to ensure timely service and maximum efficiency.Client Support :
Serve as the main point of contact for clients requiring service, troubleshooting issues remotely when possible.Billing & Collections :
Manage service department invoicing, billing, and collections, ensuring accuracy and timely follow-ups on outstanding payments.Technical Troubleshooting :
Assist with diagnosing and resolving issues related to Control4, networking, video switching, audio distribution, and home automation to ensure seamless system performance.Workflow Optimization :
Assist in developing and improving operational processes to increase efficiency and customer satisfaction.Inventory Coordination :
Work with the warehouse team to ensure that all necessary equipment is available for upcoming jobs.Quality Control :
Monitor service performance and client feedback to maintain high standards of service delivery.Qualifications Industry Experience :
Background in AV, security, automation, or technology integration.Strong Organization & Attention to Detail :
Ability to manage multiple service requests and technician schedules with precision.Excellent Communication Skills :
Comfortable working with clients and technicians to ensure seamless service coordination.Problem-Solving Ability :
Able to troubleshoot service issues and escalate when necessary.Proactive & Team-Oriented :
Ability to work collaboratively in a fast-paced, high-demand environment.Benefits PTO and company holidays Health, dental, and vision insurance Company-provided equipment Opportunities for career growth and professional development Compensation $55,000 - $72,000 based on experience Powered by JazzHR