Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • New Bedford, MA, US
Associate Team Leader

Associate Team Leader

H&R Block • New Bedford, MA, US
24 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It would be even better if you also had :

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What you'll bring to the team :

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your expertise :

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why work for us :

  • Employee Assistance Program with Health Advocate
  • Wellbeing program, BetterYou, to help you build healthy habits
  • Neurodiversity and caregiver support available to you and your family
  • Various discounts on everyday items and services
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $11.00 - $29.00 / Hr.

    Sponsored Job #20508

    Create a job alert for this search

    Associate Team Leader • New Bedford, MA, US

    Related jobs
    Sorting Associate

    Sorting Associate

    Staffmark Group • Avon, MA, United States
    Part-time
    Are you ready to start a fresh career? Staffmark is hiring a Part-Time Sorting Associate to work overnight in Avon, MA, to join a leading company behind one of America's most popular meal kits.If y...Show more
    Last updated: 30+ days ago • Promoted
    Associate Manager

    Associate Manager

    Savers Value Village • New Bedford, MA, US
    Full-time
    As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse a...Show more
    Last updated: 30+ days ago • Promoted
    Group Leader

    Group Leader

    Family Service Association - Fall River • Fall River, MA, US
    Full-time
    Quick Apply
    Family Service Association is offering a $500 sign on bonus for this position • • • Our After School Daycare Program is seeking a Group Leader.The rol...Show more
    Last updated: 30+ days ago
    Lot Associate

    Lot Associate

    Home Depot (Retail) • New Bedford, MA, US
    Full-time
    Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store. Lot Associates also are responsible for maintaining a sufficient quantity ...Show more
    Last updated: 30+ days ago • Promoted
    PT Center Store Associate

    PT Center Store Associate

    USA Jobs • Taunton, MA, US
    Full-time
    Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers ...Show more
    Last updated: 20 hours ago • Promoted • New!
    Team Member

    Team Member

    Taco Bell • North Dartmouth, MA, US
    Full-time
    We’re looking for people who love serving customers, have experience in the restaurant industry and who want to be apart of the largest restaurant company in the world! If you want to build a great...Show more
    Last updated: 30+ days ago
    Associate Manager

    Associate Manager

    Savers / Value Village • New Bedford, MA, US
    Full-time
    As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse a...Show more
    Last updated: 30+ days ago
    Group Leader

    Group Leader

    Family Service Association • Fall River, Massachusetts, United States
    Part-time
    Quick Apply
    Family Service Association is offering a $500 sign on bonus for this position.Our After School Daycare Program is seeking a Group Leader. The hourly rate is $17 and the hours are Monday through Frid...Show more
    Last updated: 30+ days ago
    LEAD SALES ASSOCIATE-FT in SOUTH DARTMOUTH, MA S20509

    LEAD SALES ASSOCIATE-FT in SOUTH DARTMOUTH, MA S20509

    Dollar General • South Dartmouth, MA, US
    Full-time
    Dollar General Job Opportunity.Work where you matter at Dollar General, our mission is serving others! We value each and every one of our employees. Whether you are looking to launch a new career in...Show more
    Last updated: 30+ days ago • Promoted
    Shift Lead

    Shift Lead

    Walgreens • New Bedford, MA, US
    Full-time
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...Show more
    Last updated: 30+ days ago • Promoted
    Leadership Advancement Program

    Leadership Advancement Program

    Biolife Plasma Services Careers • New Bedford, Massachusetts, United States
    Full-time
    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Tak...Show more
    Last updated: 12 hours ago • Promoted • New!
    Team Lead

    Team Lead

    North American Renewables • Canton, MA, USA
    Full-time
    Quick Apply
    North American Renewables, Inc.Manage, direct, and coordinate all onsite construction efforts during mechanical installation including NAR employees and subcontractors. Maintain safety culture on an...Show more
    Last updated: 30+ days ago
    Amazon Sortation Associate

    Amazon Sortation Associate

    TradeJobsWorkforce • 02770 Rochester, MA, US
    Full-time
    We’re looking for a Amazon Sortation Associate to gain knowledge of company offerings to better serve clients, support the preparation and delivery of goods or services, and assist with organizing,...Show more
    Last updated: 30+ days ago • Promoted
    Shift Lead

    Shift Lead

    Massachusetts Staffing • Holbrook, MA, US
    Full-time
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...Show more
    Last updated: 8 days ago • Promoted
    Team Leader

    Team Leader

    HHB of Somerset • Somerset, MA, US
    Full-time
    Quick Apply
    Panchero’s – NOW HIRING TEAM LEADS.Panchero's Mexican Grill is looking for friendly and enthusiastic people to join the team! You will have the opportunity to be part of a positive and fun culture ...Show more
    Last updated: 30+ days ago
    Team Member

    Team Member

    Tractor Supply • New Bedford, MA, US
    Full-time
    The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Customer Experience.Do you...Show more
    Last updated: 30+ days ago • Promoted