DIGITAL SYSTEM SUPPORT ANALYST

Job Description

Job Description

Soar With Us! Dassault Falcon Jet proudly provides competitive pay, quality benefits, and programs that support your career advancement and personal development. Our benefits are designed to support you and your family’s health and wellbeing, help you secure a strong financial future, and empower you to be successful in all aspects of your work and life. We are committed to finding the best, brightest, and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us!

Why Join Us?

Impactful Work : Your expertise will directly contribute to the safety and efficiency of our operations.

Growth Opportunities : We support your professional development and offer opportunities for advancement.

Collaborative Environment : Work with a team of dedicated professionals who are passionate about aviation.

Ready to soar with us?

Apply now and be a part of our mission to maintain the highest standards in aircraft maintenance!

Job Summary :

Under direction of the Manager, Digital Transformation, the Digital System Support Analyst will be responsible developing solutions for our Customer Service IT group as well as providing customer support for both internal and external customer digital products and services. The Digital System Support Analyst is a service-oriented, critical thinking individual who is passionate about reacting to customer feedback and providing actionable information to ensure IT and Customer Service are fully integrated on a continuous basis to increase business capability and value, reduce cost and risk, and foster innovation.

Principal Duties :

DIGITAL PRODUCTS SUPPORT

• Track, prioritize and process incoming customer requests for service access and support
• Identify, record, analyze and provide solutions to problems and incidents based on documented known errors
• Work with internal and external project teams to aid in the design, development, deployment and post-delivery support of customer service digital products and services
• Works closely with IT to ensure that during major service disruptions that affect our digital products, services to ensure the impact to users is minimized
• Escalates unresolved issues to the next level of support when appropriate

DIGITAL PRODUCT RELEASE AND DEPLOYMENT

CONTINUAL IMPROVEMENT

Non-Principal Duties :

Minimum Required Qualifications :

Bachelor’s degree in information technology or 3 years related work experience

2+ years of analyzing data to identify trends and manage data quality

2+ years of experience supporting customer-facing portals, or digital services in aerospace or regulated environment

Prior involvement in digital product support or lifecycle management

Working knowledge with Microsoft Power Apps (Power Automate, Power BI or CoPilot Studio)

Must possess a strong sense of urgency and have the ability to independently manage development projects and customer support tasks simultaneously

Highly self-motivated and independent

Excellent communication / customer service skills

Strong understanding of Microsoft 365 ecosystem (Teams, Outlook, Permissions, User Support)

Ability to troubleshoot across multiple platforms and coordinate with internal IT teams when needed

Additional Desired Qualifications :

Understanding of basic aircraft systems and technical publications

Proficiency with Power Automate and SharePoint Development

Working knowledge of SAP (User level familiarity and navigation)

Proficient with SAP and able to provide support / problem solving

Experience with programming (Java / Python...etc.)

Fluent in French

Working Conditions : Office environment

Use of personal computers required

Minimal travel may be required

Compensation and Benefits

The compensation for this position typically falls between $70,000 and $75,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education / certifications, geographic location, and shift.

Our total compensation package also offers comprehensive healthcare coverage (Medical / Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.

We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.