Job Description
Job Description
Position : Medical Receptionist at Prestige Hormone Health & Wellness
Address : 509 E. Millsap Road Suite 107, Fayetteville, AR 72703
Position Purpose : The Medical Receptionist is the first point of contact and plays a crucial role. This position is responsible for maintaining and updating patient demographics, scheduling appointments, managing appointments, processing payments, insurance verification, answering phones, communicating with patients and clinical staff. This position will ensure an organized and welcoming environment.
Education & Qualifications :
- High School Diploma
- Two years’ experience or equivalency
Primary duties :
Scheduling and managing appointmentsMaintaining accurate patient demographicsEligibility VerificationPatient collections at time of serviceAnswering multi line telephoneAnswering patient questionsDetail orientedAbility to learn / stay abreast of relevant policiesResponsibility, Skills, and Difficulty of Work :
Communicating clearly and concisely, orally and in writingAbility to work independently to accomplish assigned work in a timely mannerAbility to communicate with staff and the public, both in person and over the telephone, in a tactful manner and under difficult situationsUnderstanding and carrying out verbal and written directionsHigh degree of accuracyAbility to type of a minimum of 45 wpmPersonal Work Relationships :
Maintain strict Medical Office System confidentialityWorks daily with staff, CLIENTS, and public for the purpose of giving and receiving factual informationFollows Medical Office Systems policies and proceduresMust plan one’s own work such that it is accomplished in the allocated timeWorks in cooperation with other staff, CLIENTS and the publicReliable attendance recordGood problem-solving skillsPositive attitudeTeam playerFlexiblePhysical Demands and Work Environment :
Works under pressure and stress due to the diversity of our clients.Work is performed indoors in a heated, air conditioned, well lighted and clean office setting.Requires infrequent lifting up to 20 pounds.Requires ability to distinguish letters, numbers and symbols.Requires normal range of vision.Requires awareness of personal limitations and flexibility.Some emotional stress resulting from diversity and intensity of patients and staff.Requires prolonged standing or sitting.Occasional travel requiredAbility to sit for extended periodsLevel of Authority : No supervisory responsibilities
Reports To : Department Manager
Classification : Non-exempt
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents may be required to follow any other instructions and to perform any other related duties, as may be required and or assigned.Main Job Tasks and Responsibilities
greet patientsregister patients according to established protocolsassist patients to complete all necessary forms and documentation including medical insuranceensure patient information is accurate including billing information and insurance eligibilityobtain Referrals / Authorizations if patients PCP is outside of our clinicinform patients of medical office procedures and policymove patients through appointments as scheduledanswer incoming calls and deal with inquiriestransfer calls as requiredschedule patient appointmentscollect co-pays and payments : including past due balancesobtain external medical reports as required by medical professionalsrespond and comply to requests for informationcomplete other clerical duties as assignedmaintain stock of forms and office suppliesensure reception area is well maintained, neat and cleansafeguard patient privacy and confidentialityEducation and Experience
high school diplomaknowledge of computer and relevant software applicationsknowledge of general administrative and clerical proceduresworking knowledge of healthcare insurance preferredKey Competencies
communication skillsinformation collection and managementplanning and organizingattention to detailcustomer service skillsadaptabilityconfidentiality401(K) Match Plan
Health Benefits
Supplemental Benefits
Paid Time Off