Epic Cadence & MyChart Application Specialist

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, 2 PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across multiple counties, including Alamance, Caswell, Chatham, Orange, and Lee.

What's an FQHC?

Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.

Job Title -  Epic Cadence & MyChart Application Specialist

Department -   IT Exempt

Reports to -  Health Systems Applications Manager

Benefits -

• Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• Paid Holidays
• CME (Continuing Medical Education)

About Position :   The Epic Cadence & MyChart Application Specialist is responsible for building, configuring, maintaining, and optimizing scheduling, registration, and patient portal functionality within the Epic modules. This role bridges operations and information technology (IT), and will translate user workflows into system build and configurations. This role acts as subject matter expert (SME) for Cadence (scheduling module) and MyChart (patient-facing portal). This role is responsible for providing support, delivering training, and promoting user adoption, while driving system enhancements that align with organizational goals. The specialist also actively participates in upgrades, testing, and cross-training initiatives with the Epic Resolute Application Specialist to ensure scheduling, registration, and billing workflows are fully integrated and optimized.

Duties / Responsibilities -

Qualifications -

Education :   - Bachelor’s degree in computer science, information systems, biomedical informatics, healthcare

administration, or a related field.

Required :   2–5 years of experience working with Epic Ambulatory modules or other EHR clinical systems including.

charting, ordering, documentation, or scheduling; required.

Preferred :   Experience in at least one full Epic implementation lifecycle.

Experience leading or mentoring others.

Experience in a CHC, FQHC, or value-based care environment.

Current / valid License :   Epic Cadence and / or MyChart certification required within 9 months of hire if not already obtained. Cross training in modules is required.

Immunizations :  Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment

Pay Range -   $66,489 - $89,355

EEO Statement

Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.