Supply Chain Customer Service Coordinator

Customer Service Coordinator - Supply Chain

Location : Chicago, IL

Reporting to : Manager, Supply Chain Logistics & Warehousing

Work Arrangement : Hybrid

About Nonni's

Join Nonni's Food Group, the world's leading biscotti maker and a dynamic force in premium specialty cookies and healthier baked goods across North America. Since 1988, Nonni's has honored an Italian grandmother's legacy, bringing beloved brands like Nonni's, THINaddictives, and La Dolce Vita to grocery, mass, club, and online retailers everywhere. We are passionate about delighting consumers with authentic flavors and innovative new products, building loyalty that goes "beyond reason" through real ingredients and exceptional taste. Our vibrant culture thrives on respect, high expectations, empowerment, continuous learning, and constant communication, operating as a true "team-of-teams."

Position Overview

As Customer Service Coordinator, you will be a pivotal customer advocate, serving as the primary day-to-day point of contact for customers across the Nonni's network and Ecosystem businesses. This role is designed for a relationship-focused, solutions-oriented professional who excels at delivering exceptional customer experiences within a dynamic, fast-paced environment. Reporting to the Manager of Supply Chain, Logistics & Warehousing, you will play a crucial role in driving customer satisfaction, ensuring operational excellence, and enabling strategic growth through outstanding service delivery.

Key Responsibilities & Impact Areas :

Customer Relationship Management

• Serve as the primary day-to-day liaison for customer support, establishing yourself as a trusted partner and first point of contact for all customer inquiries and needs.
• Proactively communicate and engage with customers during service level delays, providing transparent updates and managing expectations to maintain strong customer relationships.
• Take ownership of monitoring backlogs and minimizing past due customer sales orders, ensuring timely fulfillment and maintaining high service standards.
• Manage customer setup processes within the Nonni's network and Ecosystem, ensuring accurate account configurations and seamless onboarding experiences.

Performance Analytics & Customer Insights

Cross-Functional Collaboration

Desired Qualifications & Your Contributions :

Customer Service & Supply Chain Expertise

Analytical & Communication Skills

Behavioral Competencies

Working Environment

This is a full-time position based in Chicago, IL. The role operates in a fast-paced environment requiring adaptability and strong multi-tasking abilities. Occasional travel to production facilities and other business-related locations is expected (approximately 10-15%).

What We Offer :

At Nonni's, we are proud to offer a comprehensive benefits package designed to enhance health, financial wellness, and provide generous paid time off (PTO). Eligible employees also have the opportunity to receive an annual bonus based on company performance.

Nonni's Bakery is committed to fostering a diverse and inclusive workplace where every team member feels valued and empowered to contribute their unique talents and perspectives. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Our approach thrives on diverse viewpoints and backgrounds. We encourage all qualified candidates to apply.