Specialist, Customer Service

Specialist, Customer Service

The Specialist, Customer Service will develop and maintain a strategic partnership with assigned accounts. They serve as the main contact for all customer interactions and apply problem-solving techniques and project management methods to support the customer relationship. This role also provides analytical support aligned with customer goals and responsibilities.

Primary Responsibilities

• Serve as the primary liaison between the customer and FedEx Supply Chain using proactive customer service strategies.
• Maintain customer relationships through conference cycles, deadline monitoring, and barrier identification.
• Align with key partners to define customer goals and implement strategic plans.
• Manage complex issues and resolve customer concerns using strong product knowledge and service experience.
• Perform monthly reporting analysis and complete ad hoc reports as needed.
• Review contracts for service level performance and ensure compliance.
• Apply relevant policies to resolve customer issues and concerns.
• Monitor customer relationships to identify and address potential issues.
• Analyze customer data to forecast trends and provide insights.
• Collaborate cross-functionally to ensure customer success.
• Stay current on industry trends, competitive intelligence, and technical knowledge.
• Perform other duties as assigned.

Education & Experience

Skills & Qualifications

Requirements, Perks, and Benefits (US Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more :

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com .

Perks and Benefits at FedEx Supply Chain (FSC)

Note : Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education / training, and a candidate's work experience.

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.