Customer Service Representative

Customer Service Representative

LaSalle Network is hiring a Customer Service Representative for a leading consumer packaged goods manufacturer headquartered in Chicago. This Customer Service Representative will support customers, distributors and internal partners in a fast-paced, high-volume environment. We are searching for someone detail-oriented, proactive and comfortable working across multiple systems and inboxes to ensure orders, inventory questions and service requests are handled quickly and accurately.

What's the Job?

• Manage order entry, order changes and shipment tracking for retail and distributor accounts
• Respond to customer questions regarding inventory availability, delivery timelines and product information
• Work out of multiple shared inboxes and prioritize inquiries based on urgency
• Process claims, credits and adjustments with accuracy and attention to detail
• Collaborate with logistics, supply chain and sales to resolve fulfillment issues
• Update and maintain records within ERP and EDI / EDP systems
• Utilize Microsoft Dynamics 365 or similar platforms to review inventory, account notes and order statuses
• Assist with reporting and daily service metrics as needed

What's Needed?

What's in It For Me?

If this sounds like the right next step in your customer service career, apply today!