Rider Care Representative

Rider Care Representative

SPECIALIZED BIKES

A great place to start is as a Rider Care Representative. You’ll provide riders with the best customer experience possible, playing a crucial role in helping them experience the life-changing benefits of the bicycle.

You’ll also develop a deep understanding of our whole business by working cross functionally with other teams, setting you up for a long lasting, successful career with us.

HOW YOU’LL MAKE A DIFFERENCE

Deliver concierge-level service to our riders and retailers via phone, chat, and email

Provide personalized pre-sale advice by carefully assessing the rider’s needs

Drive consultative selling to successfully build long term relationships with riders

Convert inquiries into sales and guide riders through the purchase journey

Own the rider experience; provide outstanding customer service at all stages of the purchase and ownership journey, tackle problems, and follow-up to the end

Resolve technical issues through troubleshooting and diagnostic faultfinding

Occasionally work hands-on with bikes to solve customer issues or support re-works; this includes concierge-level of service or urgent needs as deemed by the company

WHAT YOU NEED TO WIN

Experience in a retail or customer service role

Proven experience in supplier or retail sales bonus points for metrics to back up how phenomenal you are!

Strong business insight and curiosity about the cycling industry and our brand - you'll talk with all kinds of customers

Ability to balance consistently achieving a high level of customer satisfaction and closing sales.

Strong written and oral communication skills

Hands-on technical ability to problem solve in a relevant field (bike mechanic, automotive, consumer electronics, etc.)

The ability to multitask, prioritize, and remain calm when dealing with difficult customers

Proficiency with PCs, CRM systems, and the MS suite

Live and breathe our core values : The Rider is Boss

A passion for bikes and a desire to make a positive impact for riders

2+ years of experience in a customer service role

Fluent in bicycle technology and the value it brings to society

Salesforce CRM and Oracle experience

TELL ME MORE

40 hours per week across 7 days, 7am-7pm (MT)

Location : Salt Lake City, UT or Columbus, OH

Benefits include a competitive employee discount

Travel to events may be occasionally required

Benefits

Along with competitive pay, as a full-time teammate you are eligible for the following benefits beginning 30 days from date of hire. Benefits include :

Along with competitive pay, as a full-time teammate you are eligible for the following benefits beginning 30 days from date of hire. Benefits include :

PPO, EPO, HMO Kaiser and HDHP competitive Healthcare benefit plans offered (which include coverage for acupuncture and physical therapy)

Dental and Vision plan

Health Savings Account with a company paid HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

401(k) Matching up to $5,000 plus company paid retirement plan fees

Profit Sharing Plan

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance program

Sick, Vacation and Paid Holidays

Employee discounts and perk program

Parental Leave

Specialized bike for new baby

Education and events reimbursement

For additional information on benefits and perks, please visit :

We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive.

We encourage everyone especially those from marginalized groups to apply to our job postings and help us earn the position as the rider’s brand of choice.

We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward.

Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!

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