Guest Services Representative

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people

and empowering them to

thrive, grow meaningful careers and to find a place where they belong.

Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are currently seeking a Guest Service Representative to join our Experience Management (XM) team.

Estimated total compensation for this position :

$19-19.50 per hour

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Expected Schedule : Monday - Friday 8 am - 5 pm

Responsibilities :

The main functions of the Guest Services Representative are to provide outstanding guest experiences in a customer service setting by courteously greeting all tenants and visitors to the reception desk, and as a guest services resource for the tenants and visitors to the property.

Specific Job Functions :

Front Desk Reception

o Courteously greet all tenants and visitors to the reception desk

o Signing in all authorized visitors according to the policies, rules and regulations established by building management and / or tenants, ensuring all guests have been authorized to enter

o Contact tenants in courteous and professional manner when a guest is not pre-registered, in accordance with all building SOPs

o Provide excellent service to all guests arriving at the building

o Answer and respond to tenant phone calls and e-mails for assistance throughout the day

o Provide guidance and information as requested from tenants and visitors to the building

o Ensure familiarity with building management and security protocol, directing any issues to the appropriately designated management

o Develop and maintain professional relationships with key employee and tenant contacts at the property and proactively investigate all events occurring or hosted by the property

o Maintain service alert awareness and report any security issues to the designated security and / or management parties

o Ensure work and reception areas are neat and orderly with all personal items stowed away (eating and drinking not allowed at work areas)

o Foster a positive and professional work environment at all times

o Any additional duties as assigned

Job Qualifications, Education and Experience :

o High school diploma or equivalent

o Minimum of 1 year experience in high-end hospitality, luxury retail, fine dining or related field o Professional demeanor and appearance

o Positive and engaging personality in all work situations

o Outstanding people skills o Ability to be flexible and adaptable

o Strong organizational skills and ability to multi-task

o Excellent oral and written communication skills

o Ability to think quickly and efficiently when confronted with a client request

o Self-starter, motivated, takes initiative, and anticipates needs of others

o Computer literacy, specifically MS Office applications and Internet

o Ability to stand for extended periods of time, unless physician-recommended accommodation has been granted

o You'll have a proven track record of results as we'll expect you to act decisively, think big, and manage your time to meet deadlines in a fast-paced, high-volume environment. Most importantly, you'll want to contribute to a diverse, supportive, and talented team

Location :

On-site -Chicago, IL If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.

We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a fully copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and / or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.

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