HVAC Counter Support AssociateJohnstone Supply - J Team Group • Raleigh, NC, US

HVAC Counter Support Associate

Johnstone Supply - J Team Group • Raleigh, NC, US

6 days ago

Job type

Full-time

Job description

HVAC Counter Support Associate

Job Duties :

Assist customers / counter with all special orders and non-stock items
Provide product recommendations and / or price quotes
Support store and counter staff with large line-item orders and job quotes
Direct ships - verifying shipping and freight. Bill customer and receive in PO
Work with branch manager to develop and execute sales promotions
Point of contact for ALL web orders
Overseeing pickup lockers
Any other duties as required by your supervisor

Alternative Duties :

Assist with customer service and sales, including answering phones

Assist with annual physical count of full warehouse inventory and cycle counts

Assist with any special duties and assignments as needed to support the efficient functioning of the store

Assist with in-store, customer training and special events

Assist with any dealer branch material and items

General Results and Responsibilities :

Adheres to all company policies, procedures, standards, and business ethics codes

Maintains professional communication when interacting with customers and coworkers

Treat all customers and coworkers with a helpful and courteous attitude

Keeps communication open to maintain a healthy work environment

Report any consistent problems that are not being resolved to the supervisor

Education and Experience :

Required :

High School Diploma / GED required OR equivalent combination of education and experience

Clean driving record

Preferred :

Minimum 3 years of HVAC customer service or sales experience

Experience with computer or barcode-driven inventory management systems

Must be able to read blueprint to perform mechanical take-offs

Key Skills :

Problem-solving skills : listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.

Skill in following through on commitments.

Ability to manage time in a deadline-driven environment.

Strong ability to multitask and skill in prioritizing work.

Excellent communication and customer service skills.

Ability to maintain a positive and friendly demeanor in a stressful and fast-paced environment.

Ability to work efficiently and with a sense of urgency.

Ability to demonstrate considerable tact and diplomacy in dealing with others and to maintain relationships.

Ability to meet store accuracy and productivity standards.

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Counter Associate • Raleigh, NC, US

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