US Inbound Program Manager

US Inbound Program Manager

At DHL, our people are our greatest asset! Everyone's contribution drives us to be the world's #1 logistics company. Certified as a Great Place to Work and as a Top Employer, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.

JOB SUMMARY :

The US Inbound Program Manager leads and supports the success of the US Inbound Channel by combining customer relationship management functions with broader program and project management responsibilities. This role ensures seamless customer experiences, drives process improvements, and provides strategic and operational support across the area. Acting as a bridge between sales, operations, and product teams, the Program Manager leads initiatives that enhance retention, growth, and operational excellence while supporting key programs that enable the business to scale.

ESSENTIAL DUTIES & RESPONSIBILITIES :

Financial Management :

• Support customer retention by ensuring high service levels and operational excellence.
• Identify and drive cost-saving opportunities related to service performance
• Monitor financial trends impacting service costs and provide recommendations to optimize customer support functions.
• Target will be based on contribution margin achieved

Program & Project Leadership :

Performance & Reporting :

Scope of Responsibility :

Team Collaboration :

EDUCATION AND / OR EXPERIENCE :

REQUIREMENTS / SKILLS :

PHYSICAL DEMANDS :

Annual Salary of $84,675 - $146,800. This compensation range is provided as a reasonable estimate of the salary range for this role. Factors that may be used to determine your actual salary may include but are not limited to your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.

Equal Opportunity Employer Veterans / Disability