Enterprise Customer Success Manager

A company is looking for an Enterprise Customer Success Manager (CSM) to drive retention, renewals, customer satisfaction, and growth across a portfolio of high-impact clients.

Key Responsibilities

Drive overall vision of post-sales experience and manage team goals and account plans

Set implementation requirements and manage timelines for smooth onboarding and engagement

Build and nurture relationships across accounts to solidify partnerships and commitment

Required Qualifications

5+ years of customer-facing experience, including 2+ years in SaaS Customer Success or Account Management

Experience managing enterprise-level customers and navigating complex stakeholder environments

Proven track record of delivering customer and business outcomes innovatively

Strong organizational skills with the ability to prioritize and execute across multiple accounts

Experience building internal processes or contributing to Customer Success tooling is a plus