Retail Store Manager - Walnut Creek

About Pet Food Express Founded in San Francisco, Pet Food Express is one of the country’s leading independent pet food and supply retailers, with customer loyalty built on our philosophy of providing the best for pets.

Our employees are sales-driven individuals who thrive on helping pet parents find the best products for their furry family members.

We don’t just sell products—we provide tailored solutions and trusted advice to create a memorable shopping experience.   We’re looking for a confident, experienced Store Manager who thrives in running efficient store operations and looks for opportunities to make an impact through the success of the team.

The ideal candidate leads by example and holds themselves accountable - modeling our values in action, communication, decision-making, and achieving results.

We are seeking candidates committed to employee development, equity and inclusion; creating processes and opportunities to engage employees in meaningful ways and ensure all voices are heard and valued.   Responsibilities :

• On an average day, Store Managers :   Engage & Sell   Coach and lead your team of passionate pet people to engage and build a loyal customer base.   Understand the needs of both our two-legged and four-legged customers and educate customers on how our products will enhance their pets wellbeing.   Demonstrate a commitment to the health and safety of employees and customers while teaching employees how to maintain excellent floor awareness.  Become an expert in pet parenthood and nutrition staying up-to-date on new products, industry trends, developments and opportunities and share your knowledge with your team.  People Development Connect all store employees to the ‘why’ behind the vision and get buy-in by connecting policies and programs to Pet Food Express’ core values, brand promise and the big picture.  Develop and upskill your team in understanding, setting and achieving store and individual sales goals, customer service, and visual merchandising standards.
• As well as soft skills, such as adapting to changes and rebounding from setbacks.   Use our Skill Level Program to mentor your team through each stage of their professional development.
• Ensure Store Team members have a clear, detailed understanding of their roles and are accountable for learning, skill development and follow-through on tasks to meet the expectations of their position.  Evaluate and manage the performance of Store Team members through dialogues, development plans, feedback, and follow-ups, and take actions to improve performance to support the business needs.  Recruitment & Retention Create an equitable, inspiring, and inclusive work environment that encourages and fosters collaboration, honesty, openness, and is welcoming for all.  Hire and develop a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.  Partner with Recruiting / HR, District Managers, and store teams to identify and attract strong talent from both internal and external sources to successfully fill open positions.  Operate & Delegate   Leverage tools, reports, and insights to make appropriate adjustments that result in increased sales and service for customers.  Execute the store operations playbook to ensure a clean, friendly, and efficient store.   Achieve financial and operational store objectives including expense control, loss prevention, and store audits.   Clean and maintain the store; we lead by example, meaning all team members participate regularly in store cleaning tasks.  Lead store team through store opening and closing, implementation of visual merchandising directives while maintaining standards consistent with Pet Food Express’ brand guidelines.

Communicate with corporate partners regarding assortments, trends, and replenishment.  Support overall store operations by performing additional duties as assigned, including tasks not necessarily covered by this listing.  Qualifications :

We’re growing and need people who can grow with us.   Eagerness to learn and a willingness to lead and participate in daily educational activities.  Proficiency in interpreting and using retail financial metrics to drive key performance indicators (KPI).  Demonstrated ability to set standards and hold self and team accountable.  Commitment to deliver an outstanding customer experience.  Willingness to travel between multiple store locations.  Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.  Must be able to lift, move and carry up to 35 pounds while using the appropriate lifting techniques and following all safety rules.  Ability to climb and balance using a ladder and / or step stool.  Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.  PFE Perks :

Investment in your pet and product knowledge, you'll never see pets the same way!   In-store employee discount that extends to your family.  Benefits :

However you identify and whatever your background, please apply if this is a role that would make you excited to come to work every day.

For applicants in our San Francisco, or Los Angeles locations :