Customer Support Associate

A company is looking for a Customer Support Associate to build strong, lasting relationships with customers in higher education.

Key Responsibilities

Oversee customer onboarding and implementation activities in collaboration with internal teams

Build and maintain strong, long-term relationships with key stakeholders across customer institutions

Act as the customer's trusted advisor and primary point of contact throughout their relationship

Required Qualifications

1-3 years of experience implementing or supporting enterprise-class systems, preferably in higher education

Experience with Software as a Service (SaaS) solutions

Familiarity with Student Information Systems or related student systems

Understanding of customer success principles and technical consulting

Basic knowledge of SQL and familiarity with programming languages like PHP is a plus