Process Improvement Coordinator (Hybrid)

Description

The Process Improvement Coordinator will be responsible for identifying, documenting and implementing improvements to existing legal practice, technology processes, and workflows.

As part of the Practice Acceleration Team this role will be critical in driving process optimization, risk reduction, efficiency, data-gathering, and automation and AI implementations within practice groups.

Key Responsibilities and Essential Job Functions :

Analyze current processes to identify inefficiencies and areas for improvement.

Lead the design, development, and implementation of process improvement initiatives.

Gather input from stakeholders to ensure alignment with improvement goals.

Document processes and analyses, aiding in communication and training materials.

Collaborate with the Knowledge & Innovation team to analyze data for informed decision-making.

Identify and implement key performance indicators (KPIs) for tracking process performance.

Work collaboratively with the Pricing / LPM team to identify opportunities for process improvement related to specific client and matters.

Identify technology solutions, where appropriate, to improve workflows related to specific clients and matters.

Prepare reports and presentations on improvement initiatives.

Monitor process performance to ensure objectives are met.

Provide training and support for successful implementation of improvements.

Act as a liaison between teams to ensure cohesive improvement efforts.

Assist in change management strategies for successful adoption of new processes.

Lead workshops and meetings to define process objectives and gain buy-in for changes.

Communicate changes effectively to stakeholders, addressing concerns and managing resistance.

Monitor the impact of changes and adjust as needed to achieve desired outcomes.

Prepare and present regular reports to senior management on achievements and challenges.

Identify and mitigate risks associated with process changes to minimize negative impacts.

Special project and duties as assigned.

Required Skills :

Excellent analytical and problem-solving skills, with the ability to analyze complex processes and identify areas for optimization.

Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.

Required Qualifications & Education :

Bachelor’s degree in business administration, Project Management, Operations Management, or a related field

5+ years of experience in business process management and project management

Strong understanding of process improvement methodologies such as ITIL, PMBok, Lean Six Sigma, BPMN, or similar frameworks.

5+ years of experience working in the legal industry.

Preferred Qualifications & Education :

PMP Certification, preferred.

Physical Requirements :

Ability to sit or stand for extended periods of time.

Moderate or advanced keyboard usage

Benefits : Our goal is to promote a work environment in which individuals have access to the resources they need to be at their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

• Below is a list of just some of the benefits we offer : generous paid time off; eleven paid holidays per year; time off for bereavement or jury duty;
• paid leave for new parents; comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners;
• life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSA or HSA;
• FSA for dependent care; supplemental AFLAC policies for medical care; excess liability coverage; health advocacy services;
• behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program;

backup care for children and adults; senior care planning support; and resources for individuals with development disabilities and their caregivers.