Branch Service Manager - Idaho Falls

Zions Bank recognizes that its success comes from the dedication, experience and talents of its diverse employee base. As we build upon our 150-year legacy and usher in the next generation of banking, we're committed to being the premier employer of choice. We're proud to have ranked among American Banker magazine's "Best Banks to Work For" almost every year since 2013, as Best Employer from Utah's Best of State, among the Best Places to Work in Idaho, and "among the Salt Lake Tribune's Top Workplaces. Make the leap into a new era of banking. Let us transform your career.

Branch Banking is the backbone of our industry. Join our team of client-facing experts whose experiences and expertise demonstrate the value we offer to our clients. Your skills and talents will showcase you're an asset to the bank and your possibilities for success are limitless. As the Branch Service Manager, you will be responsible for creating an environment for you and your team to succeed in the community by offering our clients and neighbors the products and services they need to build a better financial future! We are focused on creating banking of the future and seeking like-minded professionals to join our team.

This role will :

• Manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager
• Regularly make substantially weighted recommendations regarding : interviewing, selecting, hiring, performance evaluations, advancement and termination of employees.
• Be responsible for training, coaching and mentoring employees.
• Resolve and respond to client service issues, complex client complaints and questions.
• Direct the work of managed employees.
• Recommend promotions or other changes in employee status, handle employee complaints and grievances, discipline employees, and determine the approach used by employees to do assigned tasks.
• Monitor and / or implement legal compliance measures; as well as ensure the branch is in compliance with all bank policies, procedures, and safety standards.
• Provide sales leadership, through their own production, as well as the oversight of sales and services tasks.
• Have discretion to perform approvals and overrides within their authority.
• Be involved in planning long- or short-term operational, sales and customer experience goals.
• Investigate and researches operational issues, loss, fraud and resolve complex and / or significant matters on behalf of the company.
• Represent the branch in handling complaints, arbitrating disputes or resolving grievances.
• Perform other duties as assigned.

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