Our Opening and Your Responsibilities
We're hiring a Technical Application Support Scientist for our Material Characterization product line in the Columbus, Ohio.
You will provide application and technical support for our thermal analysis instrumentation (e.g. DSC, TGA, DMA, TMA, etc).
This specialist will work primarily with customers, but also sales, service, and marketing colleagues, . Within this role, you will :
- Provide primary phone support to end-users, sales personnel, and field service technicians on the instrument product lines.
- Perform, document, and report on experiments in the laboratory in support of end-users, sales personnel, and marketing.
Provide training to customers, sales, service, and other lab colleagues.
- Travel with instrument sales specialists on difficult product installations, also to gain knowledge of the METTLER TOLEDO core markets.
- Work with instrument sales specialists on any repeatable product quality issues, including reporting to the PO, as well as follow-through to resolution and reporting back to the field.
- Perform remote product and application demonstrations via WebEx and recorded video sessions.
- Properly interact with SAP software and accurately record necessary contact, product, and sales information.
- Assist with development of marketing and technical materials.
- Travel opportunity up to 10% to conduct trainings at customer sites. Not required.
What You Need to Succeed
- A Bachelor's degree in Physical Sciences, Chemistry or Engineering
- PhD preferred
- Two years or more of technical support or technical training experience.
- Excellent customer service skills to interact with internal and external customers via phone, email and online chat.
- Must have solid written and verbal (English) communication skills to both present and write product-related documents and white papers.
- Skilled in M / S Office skills including Excel, Word, Outlook and PowerPoint.
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
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