Head of Business Management & Operations (BMO) Truist Protection Services

Head Of Business Management & Operations

The Head Of Business Management & Operations (BMO) within TEMPO for Truist Protection Services (TPS) serves as the strategic engine driving operational excellence across Cybersecurity and Fraud domains. This role is accountable for designing and leading an adaptive operating model that positions TPS as a proactive business enabler, not just a control function. The leader will integrate governance, financial stewardship, talent strategy, and digital transformation to deliver measurable outcomes aligned with Truist's enterprise priorities. This position demands a forward-thinking executive who can translate enterprise strategy into actionable rhythms, leverage data-driven insights, and foster cross-functional collaboration. The Head Of BMO will partner closely with TPS leadership, serve as a proxy for the Chief Security Officer (CSO) when needed, and influence at the highest levels of the organization, including board and regulatory engagements.

Essential Duties And Responsibilities :

• Architect and continuously evolve TPS's operating model to align with enterprise priorities, emerging threats, and regulatory expectations.
• Drive data-driven decision-making through advanced analytics, dashboards, and automation, including predictive risk modeling and AI-enabled insights.
• Serve as strategic proxy for the CSO, ensuring seamless executive coverage and influence in critical forums.
• Lead governance for board, regulator, and investor engagements, delivering clear, compelling narratives on TPS performance and risk posture.
• Champion innovation in business operations, leveraging GenAI and digital tools to streamline processes and improve efficiency.
• Oversee integrated portfolio and investment management, ensuring initiatives deliver measurable business value and risk reduction.
• Shape and execute future-ready workforce strategies, including location optimization, talent development, and DEI integration.
• Build and sustain strategic partnerships across HR, Finance, Legal, Sourcing, and external ecosystems to enable TPS objectives.
• Own financial stewardship, including forecasting, cost optimization, and supplier strategy, while managing strategic vendor relationships.
• Foster a culture of collaboration, accountability, and continuous improvement across TPS and partner organizations.
• Develop and maintain TPS vision, multi-year strategic plans, OKRs, and other far-reaching strategy documents.
• Provide boundaryless engagement to prioritize projects, resolve disputes, and drive consensus across Cybersecurity and Fraud teams.
• Oversee development of monthly operating metrics, dashboards, and executive reporting for TPS leadership and governance committees.
• Ensure compliance with IT Governance, Risk Management, and Security standards while enabling innovation and agility.

Qualifications :

Preferred Qualifications :

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.