ServiceNow ITSM Solutions Architect
Global Applications SolutionSunnyvale, CA, US2 days ago
Job type
- Full-time
Job descriptionIdentify knowledge gaps, request form gaps, and process inefficiencies that limit AI effectiveness. Strategize platform upgrades, evaluate new ServiceNow features, and create a T+30 / 60 / 90-day feature adoption plan. Partner with stakeholders to align on roadmap, prioritize features, and secure organizational buy-in. Design and solution advanced fulfiller-side capabilities, leveraging predictive intelligence and Now Assist. Work with development teams to deliver demands / projects, ensuring compliance with CRB and change management processes. Architect scoped apps for custom workflows where required. Conduct Proof of Concepts (POCs), demos, and training sessions to drive adoption. Partner with other solution architects to define end-to-end enterprise solutions. Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes. 10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery. Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks. Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development. Experience in platform upgrades, feature roadmaps, and adoption planning. Strong stakeholder management, communication, and change management skills. Ability to conduct POCs, training, and enablement sessions for both technical and non-technical teams. ?? Contact : +1 201-499-7364
ServiceNow ITSM Solutions Architect
Position : ServiceNow ITSM Solutions Architect
Location : San Francisco Bay Area, CA San Jose, CA
Experience : 10+ Years
Type : Contract
Job Description
We are seeking a highly skilled ServiceNow ITSM Solutions Architect to maximize the value of our existing Moveworks conversational AI integration and prepare ServiceNow for broader agentic AI adoption. This role will focus on identifying gaps, driving process and platform improvements, and ensuring ServiceNow ITSM evolves into a future-ready platform that improves employee experience and productivity.
Key Responsibilities :
Maximize Moveworks & AI Value
- Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities.
- Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates.
- Identify opportunities to expand agentic AI use cases across ITSM.
Platform Readiness & Strategy
Solutioning & Delivery
Collaboration & Stakeholder Engagement
Qualifications :
Send your resume to : chandan.s@globalapplications.com
Create a job alert for this search
Servicenow Architect • Sunnyvale, CA, US
Related jobs
Job Title : ServiceNow Architect.Location : Bay Area, CA (100% Remote).Multiple implementations in CMDB.Should have worked in a capacity of an Architect or Advisory.
Excellent Communication skills.Show moreLast updated: less than 1 hour ago
We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry.Here, you lead with innovative thinking, grow along with us, and join the smartest team in t...Show moreLast updated: 1 hour ago
Primary Skills : ServiceNow HRSD (Expert), Configurable Workspace (Advanced), Now Assist (Advanced), Agile Methodology (Intermediate), Workday Integration (Intermediate) Contract Type : W2 Only Durat...Show moreLast updated: less than 1 hour ago
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.
Fast forward to today - ServiceNow stands as a global market ...Show moreLast updated: 1 hour ago
ServiceNow Solution Architect - US3.Location- US - San Jose [Should work from office].Jade is looking for resources (8-12 years of exp) : .
As a Solution Architect, you will work at the intersection o...Show moreLast updated: 1 hour ago We are is seeking an experienced and dedicated.On-site / Hybrid - Local Candidates Only.Developer, you will be crucial in designing, developing, and deploying high-quality solutions within the.Servic...Show moreLast updated: 4 days ago 
Your work days are brighter here.We're obsessed with making hard work pay off, for our people, our customers, and the world around us.
As a Fortune 500 company and a leading AI platform for managing...Show moreLast updated: 30+ days ago
Servicenow Procurement Operations Management (POM) / Contract Management And Workspace Service Delivery (WSD) Modules.ServiceNow Procurement Operations Management (POM) / Contract Management and Worksp...Show moreLast updated: less than 1 hour ago
NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years.It’s a unique legacy of innovation that’s fueled by great technology—and amazing people.T...Show moreLast updated: 30+ days ago
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.
We design, build and service cutting-edge equipmen...Show moreLast updated: less than 1 hour ago
Eridu AI is a Silicon Valley hardware startup revolutionizing AI data center performance.Our solutions address bottlenecks in data centers, enhance GPU utilization, reduce training cycles, and lowe...Show moreLast updated: less than 1 hour ago
At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.
At our core, Western Digital is a company o...Show moreLast updated: less than 1 hour ago
Business Analyst With Expertise In Artificial Intelligence For It Operations (Aiop) And Servicenow.We are looking for an experienced Business Analyst with expertise in Artificial Intelligence for I...Show moreLast updated: less than 1 hour ago It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.
Fast forward to today - ServiceNow stands as a global market ...Show moreLast updated: 1 hour ago 
ServiceNow Functional Consultant ServiceNow Functional Consultants have expertise in the technology environment of ServiceNow.
They are responsible for software-specific design and realization, as w...Show moreLast updated: 1 hour ago NVIDIA is looking for an experienced network infrastructure Solutions Architect.Do you want to be part of a team that brings Artificial Intelligence (AI) hardware and software technologies to produ...Show moreLast updated: 30+ days ago Senior Business Systems Analyst.Primary Skills : ServiceNow (Expert), Automation (Advanced), Business Analysis (Advanced), Workflow Design (Expert), Stakeholder Management (Intermediate).Pay Range : ...Show moreLast updated: less than 1 hour ago We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry.Here, you lead with innovative thinking, grow along with us, and join the smartest team in t...Show moreLast updated: 1 hour ago
- Promoted
- New!
ServiceNow Architect
ClifyXSan Francisco, CA, United StatesFull-time
- Promoted
- New!
ServiceNow Solutions Architect
Pure StorageSanta Clara, CA, United StatesFull-time
- Promoted
- New!
ServiceNow HRSD Business Systems Analyst :
AkrayaSunnyvale, CA, United StatesFull-time
- Promoted
- New!
ServiceNow ITSM Solution Architect
ServiceNowSanta Clara, CA, United StatesFull-time
- Promoted
- New!
ServiceNow Solution Architect - US
Jade GlobalSan Jose, CA, United StatesFull-time
- Promoted
ServiceNow HRSD Sr. Developer
Global Applications SolutionSan Jose, CA, USTemporary
- Promoted
Sr. ServiceNow Application Engineer
WorkdayPleasanton, CA, United StatesFull-time
- Promoted
- New!
ServiceNow Certified Implementation Specialist (CIS - SAM and HAM)
SamprasoftOakland, CA, United StatesFull-time
- Promoted
Senior Solutions Architect, Networking
NVIDIASanta Clara, CA, United StatesFull-time
- Promoted
- New!
ServiceNow Enterprise Architect
Applied MaterialsSanta Clara, CA, United StatesFull-time
- Promoted
- New!
Network Solutions Architect
Eridu AISaratoga, CA, United StatesFull-time
- Promoted
- New!
Senior ServiceNow Solutions Technical Architect
Western DigitalSan Jose, CA, United StatesFull-time
- Promoted
- New!
Business Analyst AIOps & ServiceNow
Kaav Inc.San Francisco, CA, United StatesFull-time
- Promoted
- New!
ServiceNow HRSD Solution Architect
ServiceNowSanta Clara, CA, United StatesFull-time
- Promoted
- New!
ITSM Manager, Service Now
Omni InclusiveSan Jose, CA, United StatesFull-time
- Promoted
Senior Solutions Architect
NVIDIASanta Clara, CA, United StatesFull-time
- Promoted
- New!
Senior Business Systems Analyst - ServiceNow :
AkrayaSan Francisco, CA, United StatesFull-time
- Promoted
- New!
Business Systems Analyst - ServiceNow (HRSD)
Pure StorageSanta Clara, CA, United StatesFull-time