Application Support Analyst

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Position Title : Application Support Analyst

Location : Charlotte, NC

Category :

Information Technology

Exempt / Non-Exempt :

Exempt

Full Time / Part Time :

Full-Time

Job Description :

Job Title : Application Support Analyst —Hybrid Work Opportunities

Retirement Clearinghouse was voted one of the top places to work by Charlotte Magazine in 2024 and 2025! When you join our team, you'll make a real difference and have the opportunity to learn, grow, and make a positive impact every day. At Retirement Clearinghouse we are helping millions of Americans preserve their retirement savings. We use innovative technology and provide exceptional customer service to help participants make informed decisions about their retirement accounts without using high pressure sales pitches.

Job position description :

We are looking for experienced Application Support Analyst .

What you will do :

• Handle technical requests submitted by end users of RCH products and systems.
• Act quickly to analyze available data and determine the root cause of technical issues.
• Assist users with technical questions or issues related to products or applications.
• Work with the Development Team to manage Deployment of Software updates.
• Coordinate with Business units, IT teams and external vendors to ensure effective application services and reliability of all applications.

The Ideal Candidate will have following skills and experience :

Pay Range : $70-$80K Annually

As a team member at Retirement Clearinghouse, you’ll enjoy :

Training is provided to all new hires to help you achieve your goals and ensure your success! Upon successful completion of the onsite training, candidates will be permitted to work remotely on the same terms and conditions as other employees in the position. This position requires in office work weekly on Tuesdays, and occasional Saturdays. Some evening may be required based upon business needs. Employees who wish to work onsite may do so in our state-of-the-art office!

Location :

Retirement Clearinghouse is in the Ayrsley area located in Charlotte, NC, the second largest banking center in the United States.

Contact / application information :

To apply please visit our website : https : / / rch1.com / company / careers

Retirement Clearinghouse is an EEO employer and participates in the E-Verify program. Pre-employment background checks will be performed upon offer of employment.

Salary Range : $70-$80K Annually

Shift : Days

Work Schedule : M-F Days

EOE Statement :

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Tags :

Application Support, Microsoft SQL Server, TSQL, Remote, Hybrid, Production

Division :

Retirement Clearinghouse LLC

Education / Certifications : BS Computer Science / Computer Engineering, or equivalent combination of education and experience.

Experience Required : 2+ years of experience

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