NYS DOL HBITS-07-14316 Expert Systems Analyst (Business Analyst)

Opportunity Details

Full Time NYS DOL HBITS-07-14316 Expert Systems Analyst (Business Analyst)

Albany, NY

Outcomes. Delivered.

Voyatek delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide.

For example, our technology :

• Facilitates access to nutritious food for children of mothers participating in the WIC program
• Supports first responders in reducing opioid overdoses within their communities
• Empowers colleges and universities to identify and thwart financial aid fraud
• Equips teachers with valuable insights to identify students requiring additional support
• Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers

With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy.

We're more than a technology company we're an outcomes company.

We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve.

We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place.

Voyatek is seeking applicants to occupy the position of Expert Systems Analyst (Business Analyst) within our team .

Key Responsibilities :

Daily tasks will include, but are not limited to, the following :

1. Work as a liaison among NYS Department of Labor Subject Matter Experts and ITS Technical Teams to elicit, analyze, communicate, and validate the requirements of business processes, policies, and information systems and for the development of new business process, policies and information systems.

2. Querying, interpreting, and analyzing data to inform decision-making and system improvements.

3. Document business and / or technical processes using flow diagrams, GUI mockups, and supporting documentation

4. Coordinate use cases, process flows, and other industry-standard business requirements documentation with other requirements teams for seamless process flows and system design.

5. Interact with cross-functional teams (subject matter experts, developers, architects, and database) and staff to ensure requirements are thoroughly and accurately documented and to design and document recommendations for improved business processes that enable the organization to achieve its goals.

6. Testing and debugging systems

7. Monitoring system performance and identifying areas for improvement

8. Collaborating with developers and other IT teams

9. Assist in the management, initial triage, communication, and tracking of incident, defect, and enhancement tickets

Qualifications :

84+ months : Candidate is able to provide guidance to large teams and / or has extensive industry experience and is considered at the top of his / her field.

Preferred Qualifications :

84 months experience leading a team of technical systems analysts in the gathering / analyzing of requirements for a complex project. Experience must include planning, eliciting, organizing and documenting business process requirements, encouraging stakeholders to resolve issues with design specifications, and evaluating technical solutions that have been implemented and suggesting technical process / design improvements.

84 Months experience in working with project stakeholders to implement solutions (Development team, Business SMEs) by creating / analyzing business requirement document (BRD), software requirement specifications (SRS), business rules, traceability matrix, workflow diagrams, or other business or system requirement artifacts.

60 months experience creating SQL queries to analyze / validate back-end data processing for the purpose of identifying software system defects / anomalies.

48 months experience creating / analyzing workflow diagrams, business process diagrams, and technical process diagrams using MS Visio.

36 months experience creating wireframes for screen mockup / requirement purposes.

The wage range for this role reflects the wide array of factors considered in compensation decisions. These factors include, but are not limited to, skill sets, experience, training, licensure and certifications, and geographic location. Compensation decisions are based on the unique facts and circumstances of each case. A reasonable estimate of the hourly range is $ 50 .00 - $ 55 .00.

At Voyatek, we believe in supporting our employees with a comprehensive benefits package designed to enhance their well-being and professional growth. Please note that eligibility for certain benefits may vary based on your role and employment status.

We are committed to fostering a workplace that supports both your personal and professional aspirations.

As part of our commitment to maintaining a compliant workplace, all final candidates will undergo and must successfully pass a pre-employment (post offer) background check. The background check may include, but is not limited to, verification of employment history, education, criminal records, and other relevant checks. Background check results will be evaluated in accordance with applicable law. For certain positions, additional client-specific background screenings may be required at the time of hire or in the future, in accordance with client requirements.

If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions!

Voyatek provides equal employment opportunities to all employees and applicants for employment. Voyatek will make employment decisions without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Employment decisions include all terms and conditions of employment, including recruitment and hiring, job assignment / placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.