Service Account Manager

POSITION SUMMARY

Obtain new and ongoing work for Brandt's Service Department by establishing and maintaining effective contact with existing accounts and potential buyers of mechanical maintenance and repair services.

What you’ll do :

• Create positive working relationships and maintain regular contact with assigned accounts and potential clients.
• Build partnering relationships with owners and owner's representatives responsible for making decisions regarding building maintenance and repair work.
• Develop and execute business plans for defined targets. Include methods, contact personnel and short and long-term goals for contract, quoted and T&M work. Ensure consistency with Brandt's overall business plan and market strategy.
• Identify customer's operational and environmental objectives, needs and requirements. Actively listen, probe and identify concerns. Clarify Brandt's capabilities and expertise and provide strategic technical solutions.
• Position renewable service agreements as a valuable and cost-effective partnership whenever feasible.
• Create competitive, high-quality and timely estimates and proposals. Negotiate value, address resistance and "close" the sale.
• Assist with creating and making marketing presentations that showcase Brandt's character, resources and capabilities.
• Seek in-house technical advice and support whenever necessary. Ensure each proposal satisfies the customer's scope of service.
• Maintain positive relations with Service Operations personnel. Thoroughly identify / clarify customer's scope of service prior to the start of each new maintenance contract.
• Track renewal dates on maintenance contracts. Ensure customer satisfaction and positive account status prior to contract expiration.
• Act as the customer's advocate when performance or billing issues arise.
• Monitor sales activities and adjust to market changes as necessary and as directed.
• Keep supervisor informed of progress, account status and new sales leads.
• Actively assist in the collection process for all assigned accounts.
• Attend and present at relevant trade shows.
• Promote Brandt's Integrated Projects group where practicable. Communicate potential opportunities to supervisor.
• Perform additional assignments as requested / needed.

What you’ll need to be successful :

What you bring to the table :

YOU Matter

The Brandt Companies were created under the leadership of Barry Moore and Mark Zilbermann in an ever-expanding quest to provide our clients with on-time, in-budget construction service, complete commissioning assistance, and long-term facilities maintenance. We expanded into HVAC service and full-service MEP operations. In the 2010s, Brandt established the industrial division focusing directly on the unique needs of industrial clients.  Expanding on the growing industrial market, Brandt acquired Hilbig Services in 2018.

BRANDT TODAY

In 2022, Brandt was acquired by  Southland Industries . This acquisition aligned with Brandt’s goal to become a truly national company that can better serve our customers, increase our industry influence towards more collaborative delivery approaches, and create additional opportunities for our employees.

With offices in all of the major Texas cities and over $700 million in annual revenues, Brandt has established itself as the largest  mechanical, electrical, and plumbing contractor in the state. With in-house capabilities that start with build / design, construction and commissioning and end up in service, Brandt works every day to provide the solutions and service to meet your ever-changing needs.

PEOPLE FIRST : BUILDING TALENT BY DESIGN

At Southland we aspire to build a workforce that’s as diverse as the people who occupy the buildings we design, build and maintain. Building talent by design is our intentional approach to creating a truly safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and where people are treated with respect at all levels.

If you’re someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results we’re looking for you!  At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job.  We thrive on creating a strong company and culture where you ’ ll feel engaged, challenged, and valued.

If you’re ready for the next big step in your career and want a career full of fun and excitement and to be a part of a fast-paced growing company, then  JOIN  our team and become a part of an organization that values  PEOPLE ,  SAFETY, INNOVATION, COLLABORATION, INTEGRITY,  ACCOUNTABILITY  & SUSTAINABILITY.

Benefits :

As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family :

For more information on Southland Industries, please visit our website :   Southland Careers  or on   Facebook  or   LinkedIN

To hear what our employees are saying about working at Southland Industries, check out our Culture site - Explore Our Culture

Southland Industries and all its subsidiaries are an  Equal Opportunity Employer   and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, gender identity, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

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Required Skills

Required Experience