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Leave & Disability Program Manager (Hybrid)

Leave & Disability Program Manager (Hybrid)

Wake CountyRaleigh, NC, US
16 days ago
Job type
  • Full-time
Job description

Leave & Disability Program Manager

Wake County Government is seeking an experienced and highly organized Leave & Disability Program Manager to lead the administration of employee leave and accommodation programs across all departments. This position will oversee a broad portfolio of leave types - including FMLA, Military Leave, Family Illness Leave, Parental Leave, Wellness Leave, Leave Without Pay (LWOP), and ADA accommodations.

The Program Manager will ensure Wake County's leave policies are administered consistently, efficiently, and in compliance with federal and state regulations. This role is critical in supporting employee well-being, operational continuity, and organizational compliance. Reporting to the Deputy Human Resources Director, this position plays a key role in shaping the employee experience within Wake County Government.

Wake County's Human Resources Department partners closely with county leadership to deliver innovative, results-driven, and customer-focused HR programs and services. With a team of over 70 dedicated professionals, we provide a wide range of support including Benefits and Employee Wellness, Recruitment, Rewards and Recognition, Employee Relations, Training, and more.

Our department is consistently recognized for excellence in wellness and talent management. Through forward-thinking strategies that serve as industry models, we've helped position Wake County as a national leader in public sector HR. Honors such as the Healthiest Employer Hall of Fame and the Agency Award for Excellence reflect our commitment to creating a thriving workplace.

We invite you to explore our competitive benefits package, which includes a 5% 401(k) contribution and free access to the Employee Health Center.

Join us in building a stronger, healthier, and more innovative Wake County.

The Basics (Required Education and Experience)

  • Bachelor's degree in Human Resources Management, Public Administration, Business Administration or related field.
  • 4 years of experience in Human Resources, including at least 3 years managing leave programs and Americans with Disabilities Act (ADA) accommodations.
  • Equivalent education and experience are accepted.
  • Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

  • 5+ years of progressive HR experience, including 3+ years managing complex leave and ADA accommodation cases as a primary employee / manager contact.
  • Deep knowledge of FMLA, ADA, USERRA, and related laws, with hands-on experience leading the interactive process.
  • Proven track record administering diverse leave types (medical, parental, statutory, company-sponsored) with consistency and compliance.
  • Experienced in developing / updating leave and accommodation policies in partnership with ER, Legal, and other stakeholders.
  • Preferred certifications : Leave Administration (e.g., CPDM, CLMS) and HR (e.g., PHR, SPHR, SHRM-CP / SCP, PSHRA-CP / SCP).
  • Proficient in HRIS, leave platforms, and Excel / data tools for reporting, tracking, and audits.
  • Public-sector or government HR experience is a plus.

    • Key Competencies

  • Skilled in managing high-volume ADA and leave cases (10+ open, 2025 new / month) with accuracy, empathy, and efficiency.
  • Balances legal compliance with a people-first approach in sensitive leave / accommodation conversations.
  • Detail-oriented in documentation, recordkeeping, and audit readiness.
  • Analytical mindset; uses data to flag risks (e.g., burnout, misuse) and drive HR process improvements.
  • Strong communicator and trusted advisor across all levels of the organization.
  • Highly organized and effective in fast-paced, high-volume environments.

    • How Will We Know You're 'The One'?

  • Strong working knowledge of leave workflows, compliance, and accommodation laws.
  • Deep expertise in FMLA, ADA, and interactive process execution.
  • Proven success managing large leave / accommodation caseloads with minimal escalation.
  • Communicates clearly, empathetically, and professionally to inspire trust and confidence.
  • Balances precise documentation with responsive, data-informed problem-solving.
  • Handles sensitive issues with discretion, integrity, and poise.
  • Confident interpreting policy and executing hands-on solutions with a proactive mindset.

    • Location : WCOB Raleigh, NC

    Employment Type : Regular

    Work Schedule : Mon - Fri 8 : 30am - 5 : 15pm

    Hiring Range : 105,155.00 - 120,180.00

    Market Range : 75,108.00 - 135,202.00

    Please include ALL prior work experience on your application and resume.

    Posting Closing Date : 7 : 00 pm on 11 / 23 / 2025

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