Operations Team Lead - Full Time

Operations Team Lead

The Operations Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries with accuracy and efficiency, ensuring new merchandise is customer ready. This role leads the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities. The Operations Team Lead works collaboratively with merchandising, omni, and selling teams to ensure operational excellence and achieve store objectives. This is an hourly position, with monthly bonus eligibility.

What You Will Do

Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.

Execute store shipment deliveries and lead team in accurately and efficiently processing product to maximize productivity. Maintain equipment, devices, communication boards, and organization of back-of-house areas to promote efficiency.

Communicate daily goals and key tasks. Model behaviors that support building team knowledge to enhance individual and store operational results.

Utilize shipment systems and tools to effectively plan and execute inbound and outbound activities. Participate in weekly leadership workload planning meetings to ensure all operational tasks are planned and scheduled.

Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, executing product transfers, and processing damaged items timely. Champion team knowledge of inventory management, asset protection procedures, safety guidelines, and security protocols.

Track store supply usage and place replenishment orders to maintain adequate levels. Support the team in execution of facilities processes, including lighting / recycling programs, work orders, store maintenance, and housekeeping responsibilities.

Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting resources based on updated forecasts and business needs.

Enhance team performance by assisting with onboarding, initiating teaching opportunities, and supporting associates continued learning.

Champion associate engagement, sharing team successes, and celebrating associate achievements. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.

Support in-store customer experience by providing excellent customer service and supporting the store during key coverage periods.

Skills and Abilities

Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.

Skills and experience to perform in the role and a commitment to continuously learn.

Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.

Self-directed and able to work with minimal supervision in a deadline-driven environment.

Communicate with excellence.

Comfortable with technology, including smartphones, tablet computers, and Windows-based operating systems.

1+ years of retail experience and a dedication to customer service excellence.

Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.

Must regularly move around all store areas and be accessible to customers.

Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

Ability to push / pull receiving equipment weighing up to 500 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Benefits we offer :

• Medical, Dental, and Vision
• 401K with Matching Contribution
• Generous PTO
• Merchandise Discounts
• Paid Maternity and Paternal Leave
• Growth and Professional Development Opportunities
• Employee Assistance Programs
• Education and Tuition Reimbursement Programs

Benefit eligibility dependent on role and / or full-time / part-time status

Your career. Your runway.

At Belk, we're focused on what matters most to our customers and associates. We try new things and adapt quickly. Whether showcasing emerging fashion trends or embracing new ways of doing business, we approach our work with curiosity and a problem-solving mentality. Weve been doing that for more than 135+ years and continue to evolve!

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We are an Equal Opportunity Employer

Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin / ancestry, citizenship, physical / mental disability, genetic information, military / veteran status, or any other basis prohibited by law.