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Last updated: 1 day ago

IT Manager, OTS

Amazon.com Services LLCTolleson, Arizona, USA
Full-time

About Operation Technology Solutions (OTS).Operations is at the heart of Amazon business.We are known for our speed, accuracy, and exceptional service.Our buildings deliver tens of thousands of pro... Show more

AI Agent Developer

Mountain Vista Medical CenterVirtual Arizona
Full-time

Location: Remote -- Must be located in Arizona -- Occasional on site as needed.Great care starts with great people.At HonorHealth, you’ll find something special.From humble beginnings in 1927 to on... Show more

Development Program Manager (Tenant Fit Out Construction)

QTS Realty Trust, Inc.Glendale, AZ, United States
Full-time

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives.We are driven by a missi... Show more

SoftwareApplicationDeveloper

TekWissen LLCGlendale, AZ, United States
Temporary
Quick Apply

Overview: </b> </div> </div> <div> <div> </div> </div> <div> <div>TekWissen is a global workforce management provider headquartered in Ann Arb... Show more

Full-Time Assistant Manager

Hot TopicGlendale, AZ, United States
Full-time

At Hot Topic, we're passionate about a few things: music, pop culture, and creating the most amazing in-store experience for our customers and employees.We're on the search for a Full-Time Assistan... Show more

Peoria Budtender

JARS CannabisPeoria, AZ, USA
$15.50–$16.00 hourly
Full-time
Quick Apply

Entry-Level Budtender - Join the JARS Cannabis Peoria Team!Are you a friendly and enthusiastic individual with a passion for customer service and open availability looking for a full-time position?... Show more

Manager, Business and Asset Development

LibertyLitchfield Park, AZ, US
Full-time

Algonquin Power & Utilities Corp.AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility.AQN is committed to providing safe, reliable,... Show more

PAHO Consultant - Salesforce Developer (ITS)

PAHOOff Site
Full-time

OBJECTIVE OF THE OFFICE/DEPARTMENT.This is a requisition for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO).Non-Staff - Internation... Show more

Converse Brand Rep-$24/hr

ThirdChannelSurprise, Arizona, United States
$24.00 hourly
Part-time

Converse Brand Representative – Visual Merchandising.Independent Contractor (Supplemental role, not full- or part-time).Starting at $24/hour (based on market and experience).Known for its heritage ... Show more

Manager, Property Marketing

MacerichGlendale, AZ, United States
Full-time

Great people make great properties.As an owner, operator and developer of thriving retail centers in the nation's top markets, Macerich offers opportunities to work, grow and develop your unique ta... Show more

Client Manager/Business Developer - Remote US

TEEMALitchfield Park, Arizona
Remote
Permanent

Drive new business development through outbound outreach, networking, referrals, and relationship-building.Develop and manage long-term client relationships across various industries.Identify hirin... Show more

Software Developer II or III – Military – Relocation Available

JT4Glendale, AZ
$80,000.00–$135,000.00 yearly
Full-time

Software Engineer II-III or Computer Scientist II-III.JOB SUMMARY - ESSENTIAL FUNCTIONS/DUTIES.The Software Engineer will work primarily within research and development engineering groups with resp... Show more

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IT Manager, OTS

IT Manager, OTS

Amazon.com Services LLCTolleson, Arizona, USA
24 days ago
Job type
  • Full-time
Job description

About Operation Technology Solutions (OTS)
Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.
Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them.

When we hire you at Amazon, we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are consistently inspired, constantly learning from each other, and are creatively contributing to our next big idea. You will be surrounded by the best innovators of our time. We value diversity! See why diversity is important to us at amazon.com/diversity
We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles.



Key job responsibilities
You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move e-commerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world.

Key responsibilities include:
- Inclusively hire, train, and develop a team of IT professionals.
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
- Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
- Establish and maintain a positive, productive relationship with operational partners and staff.
- Lead infrastructure builds in new facilities.
- Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
- Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
- Develop and maintain policies, procedures, and processes.
- Oversee management of equipment and parts inventory.
- Create, manage, and support recognition and communication programs.
- Travel up to 30%.

We are committed to developing a diverse organization and we are even more committed to working with you to make that happen.

BASIC QUALIFICATIONS

- 5+ years of developing a team of technical professionals across multiple locations experience
- 2+ years of leading technology teams as a information technology operations manager experience
- Bachelor's degree, or 4+ years of professional or military experience
- Knowledge of Linux or Unix systems administration

PREFERRED QUALIFICATIONS

- Knowledge of hardware architectures
- Experience with system management tools and client/server environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.