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: The Sales Associate position is responsible for providing efficient and accurate customer and financial services while delivering the “IBC Experience”. This includes meeting customer needs by offering bank products and services and establishing new relationships.
Job Description:
ESSENTIAL JOB FUNCTIONS
.
Deliver the IBC Experience by providing prompt, efficient, and friendly customer service
Meet customer financial needs by promoting bank products and services through walk in customers, follow up calls, onboarding, aisle time, and outreach activities
Assist with branch opening/closing procedures and dual control
Adhere to policies and procedures of the New Account Opening Process
Support Branch Manager with adherence to the Compliance Facility Checklist
Maintain branch inventory and supplies
Flexibility to travel and assist other branches
Flexibility to assist and perform teller operation functions
Attend meetings and other events
Maintain individual sales performance goals
Promptly respond to and communicate customer complaints
Assist with on- the- job sales training
Other duties as assigned
SKILLS
Problem Analysis
Focus on Results
Initiative
Service Orientation
Focus on Quality
Perseverance
Resourceful
Teamwork
Oral and written Communication
Bilingual (English/Spanish) preferred
Computer literate (knowledge of Microsoft programs)
EDUCATION & EXPERIENCE
High school graduate or GED equivalent
1 + years of experience interacting with people preferred