Captain Jobs in Tampa fl

Job Description

Job Description

About Evolution Parking & Guest Services

Evolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. We operate and manage the parking and front door services and the exceptional team members that make it all possible at America's finest hotels such as the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt and countless more.

Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without the distractions from other verticals. Hotel Valet Parking Management and Bell Services is our only niche and provided our undivided attention.

JOB SUMMARY

The Ramp Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site's service standards are met or exceeded. Under the direction of the Manager, the Ramp Captain has additional duties involving coordination and administration, as well as providing troubleshooting and / or guidance when the manager is not on-site. The Ramp Captain is not a manager; however, they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instructions on how to proceed.

DUTIES AND RESPONSIBILITIES

Guest Service

• Maintains a pleasant, friendly and professional demeanor with all guests, hotel staff and coworkers
• Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions
• Effectively delivers "Aggressive Hospitality" to guests
• Addresses guests using the appropriate greeting for the site
• Opens all vehicle and hotel doors for guests
• Checks in arriving guests and explains vehicle parking and retrieval procedures
• Runs at top speed to park and retrieve vehicles while driving slowly and cautiously
• Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations
• Uses proper phone etiquette
• Posts up in appropriate areas when not assisting guests or completing other tasks
• Conducts an effective room presentation when providing bell services for guests
• Assists with the delivery and pick up of items to guest rooms
• Assists guests with directions, taxis, reservations and other inquiries
• Maintains a detailed knowledge of the hotel, outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information
• Promotes a teamwork philosophy through leading by example and effective communication skills
• Leads the work group in delivering high levels of guest service
• Appoints fellow associates to certain routine roles; Assigns coworkers to non-ordinary roles at the direction of the Manager
• At the direction of the Manager, reduces staff during the work shift if business conditions dictate, using an approved method

Safety and Loss Prevention

Systems and Standards

Minimum Education Required

Minimum Experience Required

Skills Required

Hourly Range

10.50—$11.50 USD

Our Benefits

Note : An applicant assessment and background check may be part of your hiring process.

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

No recruitment agencies, please.