Case manager Jobs in Eugene, OR

Essential Duties and Responsibilities :

• Manage an effective reporting program that gathers, prepares, trends, and analyzes operational activity as necessary for all project areas as needed.
• Oversee the day-to-day functioning of the department and manage the development of routine and ad hoc reports in accordance with the schedule outlined in the contract.
• Evaluate the need for, and ensure the provision of, reporting necessary for operations.
• Provide staff with up-to-date statistics on applicable programs, community resources, and options for enrollees.
• Provide contractually required monthly and quarterly project status reports.
• Produce Performance Standards Analysis Report.
• Coordinate and evaluates the work of subordinates.
• Develop and maintain reports in areas including Call Center performance.
• Generate reports in accordance with schedules and provide reports, background information, and report summaries for internal and external use.
• Ensure accuracy and timeliness of reports in compliance with contract and project requirements.
• Write and optimize complex SQL queries to extract and manipulate data for analysis.
• Leverage Hadoop clusters and SQL Server environments to process and analyze large datasets.
• Develop and deliver recurring and ad hoc reports for management and stakeholders, ensuring timely, accurate, and relevant reporting to support business and decision making needs
• Leverage SAS and other analytical tools to interpret data and support strategic decision-making.
• Investigate and resolve data quality issues across reports and data pipelines.
• Perform root cause analysis using ad hoc queries to identify anomalies in source systems.
• Perform data cleaning, validation, and transformation to maintain high standards of data integrity.
• Document business processes, technical designs, data dictionaries, and metadata repositories.
• Translate business requirements into system specifications and support testing and implementation activities.
• Define and verify systems scope and objectives to ensure alignment with organizational goals.
• Ensure all documentation meets organizational standards and is accessible to relevant stakeholders.
• Collaborate with compliance, operations, and legal teams to ensure outbound campaigns meet regulatory and business requirements, and respond to data requests and audits from FSA, state regulators, and internal stakeholders
• Optimize campaign performance by analyzing results and adjusting parameters such as timing, segmentation, and scripts.
• Use data-driven segmentation to target accounts and optimize dialer campaign effectiveness.
• Track key campaign metrics (such as contact rates and recovery rates) and analyze performance trends.
• Refine dialing strategies based on analytical insights and feedback to improve campaign outcomes.
• Monitor report queues and respond to user inquiries and support tickets.
• Collaborate with cross-functional teams to gather requirements and deliver technical solutions.
• Design, plan, and execute outbound dialer campaigns supporting collections, due diligence, and remediation initiatives, including campaign launch and ongoing monitoring.
• Analyze campaign performance using key metrics (e.g., contact rates, recovery rates) and data-driven segmentation to optimize targeting, timing, scripts, and overall dialing strategies.
• Collaborate with compliance, operations, and cross-functional teams to ensure outbound dialer campaigns align with regulatory requirements and business objectives.
• Perform other duties as assigned by management.
• Provide technical support to end users by addressing inquiries related to data access and reporting tools.
• Troubleshoot system issues, including slow queries, and reporting tool malfunctions.
• Assist users with understanding data definitions, reports, and analytical tools through training and documentation.
• Collaborate with IT teams to escalate and resolve technical incidents impacting data systems.
• Experience managing a team (team of 3)
• Ability to delegate effectively
• Tableau Desktop experience
• Develop SAS code for reporting purposes
• Participate in working groups to develop call center strategies
• Respond to data calls from FSA, state audits, FSA audits, compliance and legal teams
• Statistician experience a must
• Graduate degree in statistics / math or relevant experience preferred
• Experience with call center data

Additional Requirements as per contract / client :

• Active 6c clearance preferred
• Call center and outbound dialer campaign experience required
• High School Diploma or GED required
• Must reside in the U.S.
• Must be a U.S. citizen.
• Must be able to pass a criminal background check.
• Must not be delinquent or in default on any federal student loans.
• Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.
• Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Home Office Requirements :

• Hardwired internet (ethernet) connection
• Internet download speed of 25mbps or higher required (you can test this by going to (1) www.speedtest.net)
• Private work area and adequate power source

Minimum Requirements

• Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

106,800.00

Maximum Salary

124,000.00