Client coordinator • jackson ms
Role<b>: Client Support Technician</b></p> <p>Estimated Duration<b>: 11/01/26- 06/30/27highly possible for extension long-term</b></p> <p>Location<... Show more
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The average salary range is between $ 34,125 and $ 55,000 year , with the average salary hovering around $ 40,000 year .
Role: Client Support Technician
Estimated Duration: 11/01/26- 06/30/27highly possible for extension long-term
Location: Jackson, MS 39201
100% Onsite; do NOT submit remote candidates
Shift Start Time: 8 to 5 pm / 40 hours per week
Description:
Provides a full range of on-site and remote end-user support for the client network. Repair desktop PCs, laptops, printers, monitors,
and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via
phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or
offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software
licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.
Required Skills/Experience:
Typically requires a high school diploma, vocational training, or an Associate's/Bachelor's degree in Information Technology or
Computer Science. 1 to 4 years of relevant IT support or service desk experience. Knowledge of Windows 10/11, Microsoft Office
365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools. Strong communication, patience,
customer service mindset, and problem-solving abilities
Preferred/Not Required:
Preferred skills/experience CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred.
Education Level:
HS or GED
| Beginner: 1-2 years Intermediate: 3-5 years Advanced: 5-7 years SME: 7+ years | |||
| Skill Set | Skill Level (See key code above) | Required/Preferred | Notes |
| Operating Systems | |||
| Microsoft Windows 11 | Intermediate | Required |
|
| Azure/Active Directory | Intermediate | Preferred |
|
| Programming Language/Development Tools | |||
| Powershell | Intermediate | Preferred |
|
| Hardware | |||
| Desktops/Notebooks | Intermediate | Required |
|
| Printers | Intermediate | Required |
|
| Wireless Devices | Intermediate | Required |
|
